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Business Profile

Home Builders

Great Pocono Homes, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract with GPH in November 2021 for building our house. The company advertised the building of the house in ***** month, but according to the contract ,the house has to be completed in 9 month after completion of the foundation. Now it has been 14 month after foundation was completed and payed, but a house is still not near the completion. GPH requesting the payment for the work, which is not completed and threatening us to stop the construction if we do not provide the payment.

    Customer Answer

    Date: 01/22/2024

    we have been contacted by GPH and they proceed with the construction and completed some work, but construction has not been completed yet and we still do not have the completion date of the work .

    Business Response

    Date: 02/16/2024

    We just received this notification on 2/15/24.

     

    The house is complete and a Certificate of Occupancy has been received by **, pending final payment and closing.

    Customer Answer

    Date: 02/23/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 20993345

    I am rejecting this response because:
    We were scheduled and visited house for the final walkthrough on Feb 10th 2024. However there we several things not completed and several things that need to be fixed. All of those were discussed with the company representative. GPH promised us to  complete everything and provide us with pictures as a proof.

    We are still waiting for that.

    Regards,

    ***********








    Business Response

    Date: 03/12/2024

    The house is complete.  The property owner's township zoning official is requesting an as-built survey, which the property owner will have to provide to the township.  This would not involve us.  As a courtesy, we are trying to get more information from their zoning official, but our calls go un-returned.  Nevertheless, the home is complete and we are awaiting final payment and a return phone call from the zoning official.

     

    Customer Answer

    Date: 03/24/2024

    We paid in full,  the house was turned to us. There is fireplace in non-working condition. The bilder does not respond 

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