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Business Profile

Sightseeing Tours

Lehigh Gorge Scenic Railway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today me and the family went to ride the train as a holiday treat. We spent $200+ on tickets for our party of 16. We all board the train and to our dismay there aren't enough seats for 6 people in our party. So we are then told those 6 will get free upgrades to a cart that had vacany. But then there were no other seats available on any other carts. So 6 people in our party had to stand on the train for over an hour. These people including my elderly grandmother, baby cousins and some aunt's. We're told by an attendant that once we exit we can get a refund for the 6 tickets. So we go to the ticket booth and we then told they can't issue any refunds. We must contact customer service. So I do some investigating and read the negative reviews to see people with the same issue being told to call customer service and email the manager, only for then to not respond or issue any refunds. And to top it off any unmarked ticket is supposed to be good to use any time so long as the barcode remains in the ticket. It's printed on the back that they don't expire and you use them as cash. We'll the lady at the booth took all the barcodes off of the 6 tickets, so now we're unlikely to get any type of refund and we can't even use the tickets that were left unmarked by the attendant on the train.

Lehigh Gorge Scenic Railway is NOT a BBB Accredited Business.

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