Complaints

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• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sub had my car since May and will send a detailed .explanantion with dates if needed...I paid the establishment over 1600 for work and inspection...the car was running when I took it there ...I got it back it wasn't running ...the station refused to do anymore...windshield had a crack in it wron mileage on inpsection sticker

  Business Response

  Date: 08/14/2023

  ********** **** ****** 
  The car appeared in our lot with a note (copy included) stating that work had been done by a previous shop and would we do a radiator change and transmission flush as it had transmission fluid in the radiator coolant. Due to this we did not start the car but, pushed it into the bay. Parts were ordered, as it was a Saab which the company is no longer in business. The parts take longer to locate and arrive. Meanwhile we had a death in the family and another family member in the hospital. We spoke to the' customer about this delay and he stated "Don't worry, family comes first". We finished the radiator and transmission flush and notified the customer. He then asked if we could perform the Emissions and Saftey inspections he knew that his battery wasn't holding charge properly and stated that he would put a new one in at home. The customer did not have the insurence and registration cards with the vehicle so until he delivered them approx a week later we could not finish his request. We test drove the vehicle and noted that it (A) ran (not well) and (B) it did run and shifted gears. Notified the customer that antifreeze in the transmission fluid (what it was brought in for originally) could cause transmission failure. We notified the customer that the work on the vehicle was completed with the work requested. His wife came by and paid the bill, got the keys and said that they were told that the vehicle ran poorly (engine misfire issue) that it was directly related to the work done by the previous shop that originally worked on the vehicle before us. A day or so later they couldn't get it to go up a hill due to an engine problem, we told them we would scan and test drive the vehicle again. We noted that the vehicle running poorly contacted the customer and we told them, again, of the engine misfire and needing a battery could be the cause of the issues they were experiencing. The wife brought the battery (bought elsewhere) in the next day which I installed without charge. It did not solve the problem. They picked the vehicle up anyway as they needed to address the engine issues with whomever did the engine work. The customer claimed that we ran $40 of gas out of their vehicle (we did max 4 test drives of approx 1 mile each).customer called and stated that the windshield had a crack. We had noted it there when we performed the safety inspection but that it still passed due to the placement. Customer had paid 500$ as a down payment by check(1), and then an additional 500$ by check (2) and the final payment by credit card. To date they have stopped payment on the 2nd check. We have received no notice as far as canceling the credit card payment so far. Due to the specialty nature of this vehicle no longer being in production, difficulty of sourcing parts and complexity of repairs no discounts or refunds were offered or given.