We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Elite Dentistry of Johnstown

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/22, Elite Dentistry performed a routine cleaning for my 4-year-old son. They informed me that this new technology "panoramic image" was available and covered by my insurance to help better image his teeth. There were no underlying concerns. I only allowed this service due to the assistant reassuring me that the "panoramic image" was covered under my insurance plan and was pushy in doing so. I did not have time to review my insurance to confirm her knowledge and assumed that she does this for a living and knows better than me! Well, sure enough, this procedure was not covered under my insurance, and now I am responsible to pay them $148 to cover the cost.
    I have not paid this cost yet and would like my bill to be adjusted in the amount of $148. I will not be allowing any additional procedures on any of my family members that Elite Dentistry attempts to push on us, even if I am assured it is covered.
    I believe this instance is teetering on the lines of dental fraud.

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to appointment on Sept 6, 2022 @ 1 pm
    upon exiting the appointment I asked if I had a balance. There response NO.
    first electronic bill received 9-13-22 in the amount of $112.00, I telephoned and they said oh NO, you do not owe anything.
    second electronic bill received 9-23-22 in the amount of $112.00. I called again and they said YES, you do owe because you came to the dentist earlier than your insurance would allow and you had an exam. I said would you please have your office manger call me. Johnna the office manger never returned my call so I figured they must have adjusted the account and accepted my insurance as payment in full since they are in the PROVIDER network.
    I called the Manger whom said she never received a message to call me and Yes, I owed the 112.00.

    I then telephoned my insurance carrier who is United Concordia on 10-4-22 @ 11:34 am whom confirmed Elite Dentistry is in network and should only be charging $36.27.

    Had the office Manger been able to communicate 1, you may have a balance you are responsible for after we submit to your insurance company the entire time I would not have a complaint I WOULD HAVE UNDERSTOOD CLEARLY. However after inquiring 3 times do I have a balance and them saying NO multiple times!
    I have paid the balance in full of $36.27 today 10-10-22 but would like a full refund due to their unprofessionalism

Elite Dentistry of Johnstown is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.