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Business Profile

Excavating Contractors

Z&B Excavating & Hauling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contractor was hired because of the mandated sewer work through the Johnstown ***************************** They bid for the job after a site inspection. They opened a hole in the existing sewer line and ran a liner through to meet water authority requirements. They also ran a line from my kitchen sink to the main sewer line. When the set that line in place the dislocated the sink drain and so the first time I drained my sink it ran on to the kitchen floor instead of down the drain- they did fix that. In order to run the liner through they dug a hole in the front yard to access the sewer line. They only partially filled it in. The first rain, water entered my basement through a drain in the middle of the basement. This was because water frowned through the hole in the old sewer line and along the liner up to a drain that was not connected to the new sewer liner. They came out an instead of fixing the problem by plugging the hole in the old sewer line, they just partially filled the hole further. With the recent heavy rains the basement flooded again through the same unconnected drain. They came out and instead of fixing the source of the problem, they plugged the unconnected drain with concrete. This slowed the flooding but water seeped by the plug and the basement is still flooding.

Z&B Excavating & Hauling is NOT a BBB Accredited Business.

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