Complaints

This profile includes complaints for Morgainz Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morgainz Fitness has 4 locations, listed below.

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  Morgainz Fitness

  890 Scalp Ave Johnstown, PA 15904

• 

  Morgainz Fitness

  201 Georgian Pl Somerset, PA 15501

• 

  Morgainz Fitness

  1753 Lyter Dr Johnstown, PA 15905

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  Morgainz Fitness

  313 W High St Ebensburg, PA 15931

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on 8/8/2023, the date my membership renews. After checking my bank account I was charge $60 instead of $30. I called and spoke Zack, who was so rude and shut down everything I said. He said I signed a contract stating that at 3 months I had to pay some fee. I never even saw a contract about that or was told about it when I signed up. I got personal and let him know that I was fighting to get my work comp back and that I had absolutely no money and this was putting me in the hole even more. He initially told me he would not tell his boss about this because she was on vacation. Then he said he couldn't do anything until he heard back. But the fact that I never saw this clause or was told about it feels so wrong to me.

  Business Response

  Date: 08/21/2023

  We spoke with ******* directly and the situation has been taken care of.  She is no longer unhappy. 

  Business Response

  Date: 08/21/2023

  We spoke with ******* directly and the situation has been taken care of.  She is no longer unhappy. 

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had called in to Morgan’s fitness before the start of the pandemic and had canceled my gym membership over the phone because I was not using it and it paid for several months without going in they said they would cancel it. Several months later during the pandemic I came to notice all my credit score that more gains fitness head reported me for nonpayment on a gym membership it was supposed to been canceled for nearly $400 and the owner is refusing to drop the charges and it has affected my credit score poorly I simply want them to drop this so I can continue to repair my credit

  Business Response

  Date: 09/20/2022

  Our fitness center has a legal signed agreement that anyone on an automatic monthly withdrawal for membership must send a letter in writing to cancel or stop in during staffed hours to sign 30 days prior to the next draft, regardless of gym usage.  Our policy is not to cancel memberships over the phone.  The last payment made by Ms. **** was December 2019.  Her account went default in January 2020, which was pre-pandemic.

  ABC Financial, our gym software and billing company at the time attempted to contact the client for 90 days regarding her default account.  After that period of time, the account was sent to First Credit Services, our collection agency, in May 2020.

  I, the owner of the company, personally spoke with the client after receiving message that she went to collections. She stated that she would like to come back to the gym. She had moved and never received the letter from the collection agency.  She saw the hit on her credit report and said she owed $430. I told her I would waive fees and lower it to $120 but she had to handle it directly through First Credit Services. I sent an email to my contact for the next steps as well as explained to Ms. **** that she would need to pay the outstanding balance directly to First Credit Services, and to use the reference number on the letter she received.

  I never heard from her again until I saw the negative and false information that she posted on a Google review.  I did respond to the review.  She very recently edited her response with further false information.

  On September 12, 2022 I left a voicemail message for Ms. ****, giving her one final attempt to clear the matter up as civilly and cost effectively as possible to which I received no further correspondence other than the complaint to the BBB.