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Business Profile

Online Car Dealers

Jim Babish Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cars turbo blew up. I took it to him ****** to have them fix the turbo. I got the car back and 11 miles down the road it blew up and the engine started to misfire. I have taken it back to them 5 more times for them to fix their wrong and they havent fix the car after I paid them. It was under warranty but I paid them close to 200 in parts and deductible.

    Business Response

    Date: 09/27/2024

    Hello BBB,

    We are responding to the complaint you received from Ayden ******.   Unfortunately, Mr. ****** has encountered some vehicle issues since he purchased the Sonic back on July 15th.  We have been there every step of the way attempting to resolve these issues.   At the time of purchase, we purchased a warranty for his vehicle at no charge to the customer.  We have utilized this warranty to assist with some of the repairs and performed the work here at our shop.  This has been challenging for ourselves and Mr ****** because several issues have arose since his purchase.  This is not normal or certainly what we would expect from vehicles that are sold here.  We take pride in servicing our vehicles and making sure they are ready prior to delivery.  We have been in business 44 years and our ****** reviews and **** feedback would certainly add credence to this narrative.  Please let us know what the BBB or Mr. ****** would like us to do at this point.  We are here to help..

    Customer Answer

    Date: 09/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    Ayden ******

Jim Babish Auto Sales is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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