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Business Profile

Ophthalmology

Ophthalmic Associates

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ophthalmic Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ophthalmic Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an eye exam on 12-21-21 at Opthalmic Assoc. Windber, PA office. I returned on 1-3-22 and ordered my new glasses with the new presctiption for the lenses. I received the glasses sometime in Feb. due to a delay with supplier. Was the last day this office was open. I left for FL a short time after. I returned in June of 2022 and went to the Johnstown, PA office of the same business because my glasses gas fallen apart. At that time, I complained that the lenses weren't right. Glasses were adjusted and I was told to try them. I returned on Oct 21 (I believe) because my glasses has fallen apart again. At this time I complained again about my lenses not being correct. Staff pulled my records and informed me that the right lense was ordered with the wrong prescription. Order did not mayth optomitrist's exam report! I agreed to a new exam, which was completed on Oct. 25, 2022. When I inquired about the error correction, the office manager refused and offered a 25% discount on complete new glasses. I left for FL on 11-7-22. In early January 2023, I posted all of the info on social media to warn others. My insurance company had attempted to intervine and received the same refusal to correct the error. On Jan. 5, 2023, I received a phone call from the business inquiring about the negative review. They again refused to correct the error! I have since switched to a different optomotrist and have purchased new glasses with the correct prescription. I still desire to have the 2922 glasses made right! I will not drop this complaint which boils down to medical malpractice to me.

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