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Business Profile

Plumber

1-Tom-Plumber

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Employees arrived, very ignorant & unprofessional. Proceeded to tell me pipe could not be repaired & new lines would need to be ran & bathroom& kitchen floor need to be tore up to repair at minimum cost of $1500.00!I am 74-year-old widowed ****************** attitude was obnoxious, nasty, unprofessional. On a fixed income & didn't have money. Asked if split pipe only repaired & told no. Asked if water spraying out be stopped & I would need to pay to do this work. Went to basement, cut pipe stopped water. No water in ***************** would be additional charge of $170.00 to restore water to kitchen & no use of bath until returned on 1/24/25. Is legal to let elderly person without water & no bath from 1/21/25 to 1/29/25? Occurred during frigid below 0 temps, with bath floor tore up caused oil furnace run constantly.Felt very pressured & treated unfairly. Need a total of $441.00 ($270.00 "exploratory" & $170.00 to turn on water at kitchen) for today. I need $1100.00+ Cash on Friday or it wasn't going to be done. Made me sign paperwork & didn't provide copy. immediately began to cry & I called my friend to come to home. He arrived & witnessed unprofessional manner & ended up using his credit card to pay the $441.00 so I could at least have water to my kitchen. The rude employee was willing to leave me without any water until their return on 1/24/25. Unable to use bathroom, had to pour bucket of water incommode to use. I am physical disabled, & this was a true hardship on me having to carry heavy buckets of water to my toilet in order to use. The Company then called me morning of 1/24/25 to tell me they had to reschedule my appointment to 1/29/25. I was devastated at this point. Called another plumber on 1/24/25, he repaired pipe, restored ************ was $140.00! I feel totally taken advantage of by this Company! I am now left with bathroom floor tore up & all this *** did was create more expenses for me to take care of! Seeking refund $441.00.

    Business Response

    Date: 02/10/2025

    Good Afternoon,

    After reviewing the complaint and researching this client, we discovered that this complaint does not belong to the Pittsburgh 1-*** Plumber location.This complaint accurately belongs to the *********, ** location. The franchise owner that this belongs to is **** **** and his email is *************************************************************. Please let me know if you need any further clarification from the Pittsburgh 1-*** Plumber franchise location. Thank you and have a great day. 

    Customer Answer

    Date: 02/11/2025

    This complaint accurately belongs to the *********, ** location. The franchise owner that this belongs to is **** **** and his email is *************************************************************. Please let me know if you need any further clarification from the Pittsburgh 1-*** Plumber franchise location. Thank you and have a great day. 

1-Tom-Plumber is NOT a BBB Accredited Business.

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