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Business Profile

Plumbing and Heating

Laurel Plumbing and HVAC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Esau C

    Date: 10/19/2023

    ZERO STARS, My furnace wasn't heating, so I made the call. The tech came out and let me know it was a special order valve that was needed and that it would take a couple of days to order and get back for repair. The guy came back and replaced the valve, I paid for the diagnosis and repair, but the furnace was not fixed, over $500 paid. The next day, the tech lets me know he "fried" the controller so I will need a new furnace, saying that the furnace was toast. I said ok, let me know how much it would be and can he give me estimates. He let me know that Laurel will possibly deduct the work put into the new install, I said great, that sounds good. As he was talking to me, he let me know he tried a few more things the evening prior and that he made the problem worse, that was when the controller board fried, he said it was because it was so old and hadn't been serviced, so I need to pay him over $800 additional. My blood started to boil, let me get this straight, you quoted me and I paid over $500 dollars so far, and because you had some time on your hands decided to try a few more things that made things worse and now you want an additional $800 and its still not fixed? Over $1300 total and its not fixed. Shyster company, as I talked to them about my issue on their business practices, so they shut me down, I didn't give them my email so they told me they would (go through other means to get their money) they wanted to keep on explaining to me all the work they did that evening, the work that they didn't get approval to do those things and didn't fix in the end. They wanted to tell me it was my fault for having an old furnace and to tell me all the additional work they put into it. The next day I made a call to another local company, I let him know that it might need to be replaced, he said he would check it out, 2 days later I called for and update, he let me know it was fixed yesterday, that it didn't need much, he was in and out. Not a special order valve, too.

Laurel Plumbing and HVAC is NOT a BBB Accredited Business.

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