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Business Profile

Tax Return Preparation

Wessel & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Wessel & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wessel & Company has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My tax provider did not help me contact or resolve issues with the **** When I complained, the provider sent me an invoice with false charges and demanded that I pay it within 30 days.

      Business Response

      Date: 07/16/2024

      **************************** <************************************>
      1:30 PM (1 hour ago)
      to me, ****

      *****,

      Thank you for taking my call today and your assistance.


      Our response to the referenced complaint (21861996):

      Wessel & Company has provided professional services to ************** since 2016.  ************** received an invoice recently for services provided that she requested.  

      Customer Answer

      Date: 07/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I have been a client of Wessel for years. They have never charged me for emails until I told them I was unhappy with their services. They have not resolved anything I have requested with the *** since 2021, and I have had to deal with their constant errors in names, social security numbers and filing dates, which created additional amendments to taxes and over $800 in charges to do so. 

      They claim they have a signed engagement letter from me that specifies I will be billed for correspondence with the *** there- I have not seen an engagement letter that specifies billing for emails, nor would I have signed one, as other ***s offer this service for free as part of the cost of doing business.

      I am unhappy with their services, as I still have not received refunds from tax years 2021 or 2022, and they have done next to nothing to help me resolve these tax issues.

      I asked them to send me the engagement letter that they are claiming I signed, with the charges for emails specified, and they have not provided anything as of yet. The charges they are claiming are false.


      Regards,

      ***********************

      Business Response

      Date: 07/18/2024

      Wessel & Company has been in business since 1958 serving clients and the community.  We treat people with respect and are transparent with fees.  

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       

      ****** ***** ************************* **** *** *** ***** ** ** *** **** ** ** ** ******

      There is no transparency regarding fees for emails and correspondence, they could've charged me $50/email or $1,000/email? 

      I was unaware of fees over and above the tax return fees- which were hundreds of dollars by themselves. 

      It was only upon telling the company I no longer wanted to use them that they sent me a one-time, invented invoice. I had never in the past received any fees for emails/correspondence and have used the company since 2017.

      Please let me know if I can provide further information!

      ****** ***** ************ 


      Regards,

      ****** *****

    Wessel & Company is NOT a BBB Accredited Business.

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