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Business Profile

Bank

Jonestown Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jonestown Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a car loan with *** which I paid off in December 2024. I still have not received my title. I called the bank and spoke to Janeli ext 5805. She could give me no Information about why I have not received the title. In fact she put me on hold to see why there wasnt any info. Then she said its DMV holding it up. I asked why its been two months and no one has contacted me about a problem. She just said its part of the process????? I said its been two months since the loan has been paid and thats way too long to wait for title. She then said it could be another 2-3 week. Is she nuts? Three months to wait for a title. I told her I have a buyer for my car NOW, who may not wait another 2-3 weeks. I asked her to double check that the request was sent out. I just kept getting the run around. And apparently there wasnt NO ONE in the loan **** when I asked to speak to someone else. And I could not speak to a manager because they would tell me exactly what she had been saying - which was nothing. I want my title now. I do not want to lose out on this buyer because an incompetent bank doesnt know where my title and cannot check to find out

      Business Response

      Date: 02/25/2025

      We are responding to the aforementioned complaint filed with the Better Business Bureau. We have addressed this matter directly with the customer as of this date via telephone call. However, in the interest of protecting our customers' confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
      I thank you for taking the time and effort to bring this issue to our attention. Please let us know if we can assist further regarding this matter. 

      Sincerely, 

      Jonestown Bank & Trust Co.

      Customer Answer

      Date: 02/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:02/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank has a check for payoff of my loan but has not cashed the check and is reporting me to the credit agencies, even though I am one payment ahead of schedule.

      Business Response

      Date: 03/06/2023

      February 28, 2023 
      *** *******: 
      We are responding to the aforementioned complaint filed with the Better Business Bureau. We have addressed this matter directly with the customer as of this date via US Mail. However, in the interest of protecting our customers' confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
      I thank you for taking the time and effort to bring this issue to our attention. Please let us know if we can assist further regarding this matter. 

      Sincerely, 
      Melinda ** A***** 
      Jonestown Bank & Trust Co. 

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 21,2022 I refinanced my vehicle from jbt to ********** ******* ****** *****. On Saturday 11/26/2022 my car repossessed and finding out the refinance check was never cashed and the payments were late. I had to pay 120.00 for storage fees and put gas in my car that the repo company used out.

      Business Response

      Date: 12/13/2022

      December 8, 2022 
      We are responding to the aforementioned complaint filed with the Better Business Bureau via a letter dated November 30, 2022 as well as the notification of message regarding the complaint dated December 1, 2022. 
      As you requested, we addressed this matter directly on December 8, 2022 via US Mail. However, in the interest of protecting our customers' confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
      I thank you for taking the time and effort to bring this issue to our attention. Please let us know if we can assist further regarding this matter. 

      Sincerely, 
      Melinda *. A*****

      Jonestown Bank & Trust Co. 

    • Initial Complaint

      Date:10/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jonestown bank never properly notified me I had fraudulent charges on my account. When I filed a dispute it was noted when my card was last used. They know my account and the types of purchases I make. My issue being, why is it taking longer than 10 days to resolve such a simple dispute of a fraudulent charge? It should not take 15 days which we are nearing that benchmark. I'm also irritated with the bank since I received an overdraft fee for thinking my account was in the positive. When clearly it is not. My proof to that, attached is a ATM receipt cleary stating I'm positive, no negative/minus sign signaling negative balance. Resolution, they will update my account immediately considering its going on 15 days, I have the right to my money! And they will take away the overdraft fee due to bank related errors at the ATM.

      Business Response

      Date: 11/18/2022

      November 14, 2022 

      We are responding to the aforementioned complaint filed with the Better Business Bureau via a letter dated October 31, 2022. 

      As you requested, we addressed this matter directly on November 14, 2022 via US Mail. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 

      I thank you for taking the time and effort to bring this issue to our attention. Please let us know if we can assist further regarding this matter. 

      Sincerely, 
      Melinda ** A***** Jonestown Bank & Trust Co. 

    Jonestown Bank is NOT a BBB Accredited Business.

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