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Business Profile

Nutritionist

Nutrition Management Services Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutritionist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a parents of kids who go to *********** private schools (historic ******* campus). Nutrition Management Services Company was the catering provider for last school year. Since the school has chosen another catering company this year, I started to ask for a refund on which was left on our account with Nutrition Management Services Company on Aug, 2023. It's been 4 months and NMSC has been neglecting my refund request the whole time. My email and emails sented from the head of school is not responded by NMSC for two months. Phone calls are not taken by any staff.

    Business Response

    Date: 12/14/2023

    Unfortunately, there has been some challenges with our refund checks reaching individuals.  A replacement check (#*****) was sent to ***************** on 12/5/2023.

    Customer Answer

    Date: 12/18/2023

    I have received the refund today, can you help me close the complaint. Thank you.

    Customer Answer

    Date: 12/23/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************

  • Initial Complaint

    Date:12/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The school my son is attending, ******** ************, switched away from this vendor because their food was terrible and too many students complained. Because of this, this company was supposed to give refunds promptly of money that was kept in deposit to pay for daily meals. This refund never came to me. The vendor switch happened on October 27th and an email was sent out saying the refunds would come in a few weeks. It is now December 17th and have heard little to nothing. No apologies, no verification, no re-sending of a check. And I will now never get my $207 back. It has been stolen and they don't bother to respond or return e-mails or calls at a normal reasonable pace or get back to me. I've attached screenshot evidence.

    Business Response

    Date: 01/22/2023

    I am writing to address the compliant ID ******** submitted by ************************

     

    On October 21, 2022, we were informed by a client that they would be changing the food service and delivery model away from our traditional model.  It was not based on food quality and service.  The final service date would be October 27, 2022 – and we would begin the process to transfer student meal funds to other family members, or refund directly.  Nutrition Management Services Company informed the school of the process to refund which could be 45-days, since all checks need to be manually completed.  Refund checks were processed and issued the week of December 11, 2022.  I have not been made aware of any refund checks that have not been received.

     

    Please let me know if I can provide any additional information.

     

    All the best,

     

    ******

     

    ******************************

    Executive Vice President

Nutrition Management Services Company is NOT a BBB Accredited Business.

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