Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car stalled and was towed to a *** **** ******. on 5/23/2022. The car was repaired. for 263.93. I reported this to Concord auto. protect. Concord pol. info..VSP Owner ******* ******** VSP# ****** (Pol. #} Package Premium Deductible $0.00 Year 2005 Make **** Model *********** Current Mileage 97,675 Start Date 07/31/2019 End Date 01/31/2023 Start Mileage 100,000 End Mileage 136,000 VIN ***************** Billing Address * ******** ** Wantagh, NY ***** Phone # ###-###-#### Premium $1,500.00 They allowed 140.43 cents towards. They would get the money to the auto repair *****. as of today He never received it. I paid the diff at the time of repair approx 128.00 The Mechanic is calling me why is concord not paying. I have called concord many times and they said they gave the money to *****... The concord rep is Mike..Mike told me to fax the bill over again. which I uploaded. Any assistance you can do, I would appreciate it.

  Business Response

  Date: 07/18/2022

  Hi,

  We paid the approved amount of $140.45 which is what they got approval for and was the combination of parts and labor which is what we cover under the guidelines of our agreement. Please call us anyway to see what we can do to resolve your issue and potentially minimize your balance. 

  Thank You

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2022 I started a payment plan for their insurance. I made a total of 3 payments and canceled the plan because my car ended up being unusable. They agreed to refund me the total amount paid but only refunded me 2 payments of $475 but never refunded the 3rd payment. I am still looking for the final refund.

  Business Response

  Date: 07/13/2022

  I see there was additional refunds made as well.

  If there is any discrepancy, please call ******* in customer service to resolve the issue.

  Thank You

  Business Response

  Date: 07/20/2022

  There was $300.00 more refunded then this. We can submit transaction details if needed.

  Thank You

  Customer Answer

  Date: 07/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty policy with Concord Auto Protect that covered me for 60 month or 100,000 miles on 2/9/2022 for $2150 which started at 130,000 miles (see attachments). The transmission recently went out on my truck @ 139,888 and I took it in to get it repaired. Upon trying to get approval for the repairs, the warranty company refused to cover the claim which is clearly covered by the policy I paid for. When I call Concord about it they said the claims are actually paid by another company called ********* and to call them about it. I called ********* and they still refused to pay for the claim so I called Concord back to get a refund because what good is a warranty you can't use. I was told they that don't understand why ********* is refusing to pay and that they would refund my money. To date, I still have not been refunded my money and I have called them twice since and was told someone would call me back and initiate the refund which did not happen. I would like a full refund as it's obvious it's a bogus warranty policy and any help you can provide would greatly appreciated. Thanks,*********************

  Business Response

  Date: 07/13/2022

  Hi,

  Please call ******* at extension 801 to process this right away.

  Thank You

  Business Response

  Date: 09/16/2022

  This transmission was covered by a company names ********* Warranty Group. They are responsible for this repair.

  We refunded you the portion we collected. Please reach out to them for any more funds owed. 

  Thank You

  ************************

  Address: ***** *************, Dallas, TX *****
  Phone: **************

  Customer Answer

  Date: 09/24/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************