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Business Profile

Automobile Purchasing Consultants

uscarreport.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Purchasing Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used there website to do a title search on a vehicle one time for the cost of $1.00.I then was charged $24.95 x 2 for a monthly subscription without my authorization. I contacted them on May 15, 2022 about the charges & was promised a refund, Refund ID# ******************************** of the account. They did cancel the account but no refund ever appeared.It is now July 7, 2022 & after numerous emails & promises that the refund will be credited to my account, it has never happened. Now they have quite responding to any emails I send. I have tried to contact by phone but am always referred back to the Customer Support email.

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 1 report on the uscarreport.org $1.00 as stated on their website but somehow they charged me $24.95. I cancelled the subscription the same day and summited a refund request the same. I got a confirmation from Zack H************** with a help desk ticket # ***************** stating will take up to 5 business days to get the refund however it's been a month since and I'm still waiting for my refund. I spoke with 2 different people over the phone and they stated they can't transfer the call to be escalated.

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