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Business Profile

Blinds

Blinds to Go

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, September 28, 2023, took my Blinds to Go Flat Fold Roman Shade to the Blinds-To-Go store in King of Prussia, PA for repair. The blinds were in the home when purchased, so, they transferred the Lifetime Warranty to my name at the same address for a $25 transfer fee. The cord that folds the blind up and down had malfunctioned and the blind was stuck down. In addition, three of the flat fold mechanisms had fallen off the blind (I had the pieces and dropped off with the blind). I received a phone call a few days later that the factory said that the blind was not able to be repaired. I suggested that if they can just reattach the flat fold pieces to the blind, that woudl be fine and I would live without the up and down mechanism. I was told that they didn't have the correct parts to fix the fold, however, I handed them the "parts" that were on the blind. They were not going to honor their "Lifetime Warranty", which states that "In the event that warrantied product is not repairable, and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product." I was not offered a replacement product at all, but, was instead instructed that my only option was to replace all the blinds in the home at my own cost. 

    Customer Answer

    Date: 10/16/2023

    Complaint ID: ********

    Blinds to Go has resolved my issue and repaired the broken blind!

    This can be closed.

    Thanks,

    *******************************

  • Initial Complaint

    Date:06/30/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Time and time again I have unsubscribed from constant emails from blinds to go yet this company will not desist sending email after email

Blinds to Go is NOT a BBB Accredited Business.

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