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Business Profile

Brake Services

Midas King of Prussia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got service done at the Midas in King of Prussia they put in a radiator from them in June 2021 and couple other fixing also to my 2006 ***** ****** ex v6 I came back in December of 2021 because my radiator was leaking they was supposed it . I in April or May I called the store to report my radiator was leaking again so I made an appointment and came to them when I got there i told them that my car was overheating and my radiator was leaking fluid. Ted told me that the problem was that my fans weren't working and that is the cause of my radiator to leak fluid .So he said he get the fans & radiator and the price would be $630 I asked them how are they going to charge me for something that I have warranty on. They are supposed have fixed it and that I have warranty on it then Ted wrote down a price of $330 or $320 for everything on the print out of the receipt. I keep all my receipt in my glove compartment I looked it there I have no receipt from the store king of prussia Midas and also I had a picture that was missing from dashboard. I told them to go ahead and do it i was sitting there for about 5-6 hours waiting for my car to get done then they told me that my car would be done soon, As sitting there in the waiting area Ted comes and tell me that oh they brought 2 of the same fan so now they couldnt do anything they would have to order the fans. But my car isn't going to leaking anymore i said are your sure they said yea . They said to me that if they replaced the radiator they will not replace it again if anything happens to it , so they would call me when the fans come in . And I have a question I can't login to my account to get any of my service history that I had done at Midas , that seems kind of funny !

Midas King of Prussia is NOT a BBB Accredited Business.

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