Complaints

This profile includes complaints for Universal Health Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Universal Health Services, Inc. has 8 locations, listed below.

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• 

  Universal Health Services, Inc.

  367 S Gulph Rd King of Prussia, PA 19406-3121

• 

  Universal Health Services, Inc.

  5309 Commonwealth Centre Pkwy Midlothian, VA 23112-2633

• 

  Dover Behavioral Health System

  725 Horsepond Rd Dover, DE 19901

• 

  Universal Health Services, Inc.

  PO Box 61558 King of Prussia, PA 19406-0958

• 

  Universal Health Services, Inc.

  10141 Forest Hill Blvd # 11F West Palm Beach, FL 33414-6103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been making payments on a bill since March 2023 to Atlantic Region Business Office/ UHS Atalantic Region CBO based in CA and VA. We have set arrangements via phone calls to make payments by mail. Per the policy of CA and VA, there is no reason for this bill to have gone to a collections agency. We have made 4 payments of $25 on the account and all have cleared our bank just fine. There was a conversation with cust serv reps twice that we would make monthly payments of $25 per month till the account was resolved. They need to follow State and Federal laws when it comes to payments for medical procedures. Again, there is no reason for the account to have gone into a collections status. The company needs to take this account back and remove all collection notices and final status notices on the account.

  Customer Answer

  Date: 09/11/2023

  There are no documents to send unless you want statements of the checks clearing our checking account. Everything was done verbally since the company is in another state. The State of CALIFORNIA does recognize verbal agreements via phone calls and emails. And since this company lies in the State of CA, when the customer service reps agreed to accepting $25 payments, then the company had to accept the payments to the account is paid in full. 

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a rep the other day (********, who was sweet and very nice, this isn't on her) who worked with me to get a refund check to me at my address on file: *******************, Alexandria, VA *********** I was told the check will be mailed very soon, which is great news. I just had one question: I meant to ask, how much is the remaining credit? I need to schedule my surgery, counseling etc. from my attack. Also, when can I expect the check to arrive? ******************************* ***** **, **** Last 4 of SSN: **** The problem is when I called to get the balance, they just keep telling me the check is with the refunds department and not approved yet and nobody has information. I sent the paperwork and all and the payment was already released to me. I just want to know when the check is coming and the amount and if it can be expedited. I was a crime victim and need to schedule time to get my shoulder operated. I look forward to hearing from you! Thanks for all you do!

  Business Response

  Date: 09/19/2023

  August 30, 2023

  Dear ********: 
  This letter is in response to the notification submitted to Universal Health Services in July 2023. I can share the below response. Complaint ID (s) ******** and Complaint ID ********. 
  Due to Universal Health Services' HIPAA obligations to protect patient privacy, we cannot discuss specific individuals or their care, treatment, or billing. However, please be assured that our Corporate Office has investigated the issues raised in this complaint. We are in contact with the individual who wrote the complaint and can confirm that we have fully resolved the concerns to their satisfaction. Please be further assured that our Corporate Office has standard procedures for communications with parents/guardians and loved ones regarding billing questions. Our company is committed to providing outstanding service to our patients and we welcome feedback. 
  

  Thank you for bringing this concern to our attention. We appreciate the opportunity to address the concerns. 
  

  Sincerely, 
  SVP, Strategic Services Universal Health Services 

• Initial Complaint

  Date:06/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is hardly possible to enroll in UHS of Delaware, Inc.’s ******** Health online bill payment scheme. As of March 25, 2023, I have called UHS of Delaware, Inc.’s ‘customer service’ contact team eleven (11) times following their fossilized information systems failure to enable enrollment in order to simply pay my medical debts electronically online. Additionally, I have reached out to ******** ******* Patient Account Specialist UHS of Delaware, Inc. | Atlantic Region CBO ###-###-#### (Office) now seven (7) times in vain. I simply want to enroll in their bill payment program (ironically powered by ******** Health- a branch of ********). What are the optics of a customer’s inability to pay their debt via a solution native to a credit bureau?

  Business Response

  Date: 09/01/2023

  August 30, 2023 
  

  Dear ********: 

  This letter is in response to the notification submitted to Universal Health Services in July 2023. I can share the below response. Complaint ID (s) ******** and Complaint ID ********. 
  Due to Universal Health Services' HIPAA obligations to protect patient privacy, we cannot discuss specific individuals or their care, treatment, or billing. However, please be assured that our Corporate Office has investigated the issues raised in this complaint. We are in contact with the individual who wrote the complaint and can confirm that we have fully resolved the concerns to their satisfaction. Please be further assured that our Corporate Office has standard procedures for communications with parents/guardians and loved ones regarding billing questions. Our company is committed to providing outstanding service to our patients and we welcome feedback. 
  Thank you for bringing this concern to our attention. We appreciate the opportunity to address the concerns. 
  

  Sincerely, 
  SVP, Strategic Services Universal Health Services