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Business Profile

Insurance Agency

Trion Group, a Marsh & McLennan Agency, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for Trion Group, a Marsh & McLennan Agency, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trion Group, a Marsh & McLennan Agency, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This claim is regarding a Health Flexible Spending Account managed by ********************. I had a claim in the amount of $34.40 denied by the provider for hte 2023 calendar year. I submitted alternate claims with documentation to satisfy the $34.40 balance. All subsequent claims were denied. II called their customer service in 2023 to attempt to resolve the $34.40 balance. Their customer service agent said that even though the claim was denied, that the money had been paid out so there was nothing else I needed to do to resolve the balance. This month I received a letter from my employer stating that I was liable to be taxed for the $34.40 balance. I called the Trion customer service department again to try to straighten out the balance. The said they would call me back, but that never happened. All the need to do is approve one of the subsequent claims in 2023 for the $34.40 amount to resolve this.
    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed today, June 10, 2024 by a call rep for Lifeworks/Telus ("Lifeworks") (manages AstraZeneca Retirement and Employee Health Benefits) that my Retirement COBRA health benefits coverage through AstraZeneca was terminated on 12/31/23. I was also told on a call today by a call rep from ********************************************* Agency (MMA) (billing and invoicing agent of Lifeworks/Telus- AstraZeneca) that a direct bill audit closed my account due to a late payment on 12/31/23. However, I was getting direct withdrawals for my monthly health premiums through my checking account and my checking account was always open with plenty of money to cover the agreed upon monthly direct withdrawal premium. I do not know why MMA closed my account and believe it was an error on their side. I was not informed that my coverage was terminated until today 6/10/24. I received a voicemail this morning that Lifeworks/Telus AstraZeneca Benefits ************** was waiting to hear from me to resolve this issue and WOULD NOT terminate my health coverage. I was on a 2+ hour call with these AstraZeneca subcontractors, *************** without resolution. I was told by call rep that a supervisor from Lifeworks would call me back before 5pm EST today, June 10, 2024, as I need health insurance today! I did not receive a call back from a supervisor to reinstate my health coverage.
    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are refusing to reimburse me MY money for dependent care!
    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had a limited FSA from this company for years. Occasionally (maybe once every two years), I get a request to submit an itemized receipt of the purchase to justify it. And it always seemed to come up with my optometrist. I've only used my card three times this year (2023), and every single time I've gotten an RMI letter requesting I submit receipts. I submitted the first one (a $10 copay to my optometrist) but called to ask why it always happens with my optometrist. They said it was because of the way it was coded. I then used my card twice with my orthodontist a month or so later. I got another RMI for those receipts, however, I'veused my card there previously and never got an RMI, so the issue is not the coding. I'm putting my foot down and am refusing to submit any more receipts until this gets looked at by a human being at Marsh McLennan/Trion actually located in the US. The India call center is absolutely no help. Unless MM can provide me with proof that the IRS is specifically asking for the orthodontist receipts I have no intention of submitting anything, I used my FSA funds on something that is qualified and I refuse to submit receipts every single time I use my FSA on qualified expenses.

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