Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Carlyle Apartments

  500 W University Pkwy Baltimore, MD 21210-3200

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

• 

  Morgan Properties

  900 Woodchuck Pl Bear, DE 19701-2775

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living here for a year and 3 months i have been complaining and seeking help for these maintenance issues in my house. Tub leaking through ceiling growing mold and i have a 2 year old son who keeps getting sick! I have been asking for help since april 6, 2022. NOTHING has been fixed! I have proof of maintenance closing out my tickets after not fixing a thing. I am harassed with court papers for not paying rent when i barley stay home because using my tub and sitting in my living room is risky also my bedroom door has cause a crack in my wall leading to the ceiling. Has not been fixed or even touched! They come in my house to do nothing. I am so unhappy and want this issue resolved ASAP

  Business Response

  Date: 06/20/2022

  Hi ******* thank you for reaching out to us. It was brought to our attention that your concerns with your bathtub were being addressed at the time that this complaint was received. At this time, we also confirmed that there was no fungal growth inside of your home. Your bathtub glazing was completed the week of 6/12/22 and a drywall repair was also completed the week of 6/7/22. The photos of the caulk cracking around your tub should've been taken care of at the time that your tub was glazed. If you have any issues that have not been addressed, please email management at *************@morganproperties.com to contact us directly for an immediate response.

• Initial Complaint

  Date:06/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 2 bedroom apartment in the *********** community from May 1, 2021 to April 30, 2022. I was moving from that apartment to a 1 bedroom apartment. I no longer needed to have 2 bedrooms. The manager initially helped me in choosing a one bedroom that was available. I wasn't given all of the correct information, which I discovered later after I signed a new agreement. When I went to move into that apartment, which I was only being given the same day to move out and move in, the apartment was nothing as described, this was the FIRST time I was seeing it. It stunk to high heaven of animal urine. There was a huge pet stain on the carpet in front of the doors to the balcony. I had an asthma attack within 5 minutes of walking into that place. My family, who was to help me move, was with me. It was awful. I immediately went to the office and I was told by the manager through the office assistant that I had to make a decision that day because they rented my current apartment already, although new tenants weren't moving in prior to May 15th. There were only a few 1 bedrooms available and I had no place else to go so I took an apartment in the other building. What a fiasco because that made moving harder. I moved all of my stuff and I thoroughly cleaned my old apartment. I went above and beyond by wiping out the inside of the kitchen cabinets, the front of them, the entire inside and outside of the refrigerator, the stove, I even replaced the drip pans. I cleaned the carpets throughout the apartment and I SCRUBBED the walls and floors of every room. I'm an EXTREMELY clean and neat person. They didn't have to do anything to my old apartment. Yet I recently received the letter for my move out. Mind you, I moved out April 30th. New tenants moved in around May 15th. The letter is dated May 18th. They charged me $60 for kitchen cleaning $25 for each bathroom cleaning $10 ea other room and $5 diningroom. For what???

  Business Response

  Date: 06/16/2022

  Dear Better Business Bureau,
  
  The Assistant Property Manager called the number on file for **************** on 6/11/22, and left a detailed message. She immediately followed up the phone call with an email.**************** and the Assistant Property Manager had several email exchanges where the Assistant Property Manager was trying to setup an appointment with no success.  The Assistant Property Manager  followed up with a second phone call on 6/14/22, and left another detailed message. **************** responded by email, requesting email communication only. After several back and forth responses, **************** refused a meeting. **************** was provided a copy of the move out inspection report and corresponding pictures via email on 6/16/2022.  She is welcome to contact us in the office and we can arrange that meeting. Our Number is ************. Thank you.

  Business Response

  Date: 06/30/2022

  ***************,

              I am sorry to hear that your schedule is so busy that you are unable to accept multiple invites by us to review the documentation and pictures in person.  In addition, we understand that your medical condition now does not allow you to speak with us over the phone, as alternative to reviewing the detailed move-out report and over 50 pictures of the condition of your apartment upon exit. Again, we are sympathetic and understanding of your medical condition. 

              It is important to understand that we hold the same expectations of all who move from the property.  Our process, including appropriate charges, are consistent and follow company policy. After a final and thorough review of your account, it has been determined that no adjustments will be made.  We feel that the charges are well represented via the documentation that we have provided.   

              I will extend out offer to do a thorough review of the pictures with you if your schedule frees up in the future.  We can provide a private and quiet environment to accommodate whispering.  However, this will be for informational purposes, as it will not change our stance on the appropriate charges. 

              Morgan Properties will consider this a closed matter.

  
  Thank you,
  
      Garrett W********, RMP

  Customer Answer

  Date: 07/01/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:for clarification, i received ONE invite, not multiple and i had no idea what the invite was for considering no one responded as to why i was being asked to come to the office. Also, the first line of your response is mean and almost attacking in nature. There is no need for me to sit and review the pictures as you already stated no changes will be made. Also, i have still not received any apology for my treatment. After reading your response, i can see exactly why Lew acts in this same derogatory manner. I will be happy when i can move out of your establishment and not return. And i will take pictures of every room of my now current apartment upon my next move out. Thank you.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:05/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In one of the bedrooms every time it rains the water leaks through the wall and comes through the window it has wet the carpet/ furniture and bed as well. I have videos of the water coming into the bedroom leaking on the walls and windows. I did show this to the leasing office on 5/21/22 and was told they will get back to me. Its been a whole week and I havent heard back. This is ridiculous that nothings being done and not taken seriously. My furniture is going to get ruined with water damage as well as the carpet. There is a lamp plugged into the wall and Im afraid of that starting a fire if water keeps coming in when it rains. Please help me resolve this issue its urgent!

  Customer Answer

  Date: 06/02/2022

  Hello just want to let you know the company did send out maintenance to fix the leaking problem. 

• Initial Complaint

  Date:05/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a complaint before in reference to the deteriorating conditions of this apartment complex. Exposed wires, multiple leaks that have led to mold buildup inside the walls. Safety is a real concern due to maintenance coming into your apartment whenever they feel like it. I am a sexual assault survivor & I am being evicted because I took a stand and demanded they call me first. They have given me 2 weeks to get out. Please help me they are trying to make me responsible for their attorneys fees and the remaining months on my lease. I have never been late on a payment. I will happily vacate I just want my June rent which is already paid & the last months rent that was collected in the beginning. I also want it in writing I am not responsible for any of the remaining lease since they are evicting me. Please help me

  Business Response

  Date: 05/27/2022

  ******** was issued a notice to vacate due  to a lease violation involving threatening violence to staff members. She will not be responsible for any days of rent past the vacate date.  All overpayments and deposits will be refunded within 45 days of move out based on the condition of the apartment and final utility bill.  Refunds will be sent to the forwarding address provided at the time of move out.

• Initial Complaint

  Date:05/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my full amount of rent for May as stated on my lease that is $1,316.00 and I was not late and will attach receipt of that. I paid a total of $1,537.5 this month. A new woman in the office that goes by the name Gloria, is incorrectly claiming I still have rent to pay. Meanwhile, I paid way over the amount of rent that I owed. She’s claiming my rent almost went to $1,600? On my account, there is no left over ‘rent’ column. So to force us to pay, they are claiming it’s remaining rent and tacked on a $100 late fee. On the eviction notice, it doesn’t even state the remaining rent balance, and only the late charge, since they’re isn’t a remaining RENT balance. I’d also like to point out the inconsistency and incorrect claim because they did the same last month with a posted fee, which did not include an eviction notice or any notice in that manner. It was only seen when I logged into pay Mays month rent that I saw a fee? After reaching out to her, that is when they then decided to deliver a letter this month, but not last month with the same claim. I’ve sent multiple emails and no response but makes sure to send Nestor G***** to deliver the notice. This is also my second complaint against this company due to when they were scamming me with electric charges and did not help me, but just gave me the run around, while I was paying the complex and *** for electric. The company is not consistent and does not check their work but will make sure to over charge you. I will attach my receipts and proof of payments and how nowhere stated does it show I owe rent. Only a late fee they like to ‘claim’ it’s left over rent. If that’s the case, they raised my rent almost double during my term without documentation or telling me which is illegal.

  Business Response

  Date: 05/24/2022

  After carefully reviewing the ledger, the last time the balance was at zero dollars was back in September of 2021. Every month since September 2021 payments have been made short causing late fees to be applied - any balance causes the $100 late fee to be charged. To avoid the late fee, the whole balance must be paid in full by the 5th of each month. Please note the 30 day demand letter will only reflect the new balance of the pertaining month, not a previous balance. Residents are responsible to log into their resident portal and ensure their payment applies to all charges (entire balance shown). All charges on the ledger except for a Security Deposit is considered Rent. The payments received on 05.03.22 in the total amount of $1537.50 did not pay the whole balance therefore the $100 late fee was charged - current balance is $196.10. The Assistant Property Manager has replied to three (3) emails and additionally attached a copy of the ledger for residents review in which we did not receive a response back. In regard to the *** charges, this matter has been resolved since December 2021. 

• Initial Complaint

  Date:05/14/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, May 14th at around 6:15pm upon returning home, 2 big unleashed dogs came charging and attacked me, jumping all over me. I’m thankful I didn’t get hurt only a small scratch on my stomach. I’ve been complaining to the management about these dog Owner’s letting their dogs out unleashed, letting these dogs pee & poo right outside the front door without picking up their dogs ****. They are in direct violation of the lease agreement and up this day the management had not made any action towards my complaints. I stop by the leasing office not too long ago and i was told with some BS about this matter being already brought to the corporate office. It’s been months since i started complaining and every single day these dog owners keep on violating the pet addendum on the lease agreement. I am so disappointed no action has been made by the office until now. These people should not be allowed to have pets in the premises if they can’t follow the rules and regulations.

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10 I started an application to rent an apartment at this companies ********* at ********* property. When I started the application I selected a 12 month lease at a rate if $1565 per month. After getting the documents and information needed to apply I submitted my application on the morning of May 13th and paid the $120 application fee. After this fee was submitted the summary showed that the monthly rate had actually gone up to $1750 per month which I am unable to afford. At no point in time did the application show the rent increase in fact when you log into the system it takes you right back to where you left off and does not show the change in rent. I submitted the application knowing I was going to pay what I selected and applied for. However, the monthly rent changed midd application and without warning until after the application was paid and submitted. I would like a refund of my application fee due to there deceptive pricing practaces and not letting a consumer know of a price increase that they can not afford. If they would of informed me of the price change I would have not submitted an application.

  Business Response

  Date: 06/06/2022

  All applicants are notified pricing can change after 24 hours of touring. Customer inquired on 5/10 and submitted and application on 5/13. Credit has been submitted for refund could take up to 30 days to refund. 

• Initial Complaint

  Date:05/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ***************** in Merrillville, IN. I filed for a maintenance request back in October or November for a drafty window. We were told that the window was so broken that they would have to replace the entire thing, so instead they would do nothing at all. I just had to deal with cold air coming in all winter. Now it's summer and hornets got into the apartment through the window. This is no longer a safe place for me to reside and maintenance refuses to send pest control. On top of this, we were charged multiple fees that were not included in our lease called "Service Fees". We argued with them a couple of times and they removed the charges but then kept charging us. One fee that was included is a charge if we do not notify the apartment company more than 60 days prior to moving out that we are not renewing our lease. This was never mentioned to us when signing the lease, nor did we get any notification from the company leading up to it. So now we are being charged that fee. This is technically legal, given that it was in the lease, however it is simply not ethical practice, especially given the pattern of behavior listed above.

  Business Response

  Date: 06/07/2022

  The resident placed a request to weatherstrip his windows shortly after his move-in in August 2021. He stated that he could "hear air" coming through the windows.  After checking the windows Maintenance determined the windows had adequate weatherstripping.  Additionally, they told the Resident that we would winterize his windows by placing plastic sheeting over the windows in the Fall ,which they did.  Plastic window insulation is the best way to keep cold air from entering old, drafty windows.  This Spring on 5/12/22 the Resident complained that wasps were coming in through holes in the window screening. Upon examining the screens, Maintenance determined that all screens were in good condition and contained no holes/tears.   Management never refused to provide pest extermination treatment.  As a matter of fact, Management conducted a Mandatory Extermination Treatment of the Residents entire building and all apartment homes on May 10, 2022.  There was no evidence of any pest activity in the Residents apartment at the time of treatment.  However, we still treated the Residents unit, is was preventatively treated again on 5/16/22.

  The Resident, like all other Residents, is charged a $3.25 Service Fee for being connected to Water and Sewer services.  Moreover, the only charge that was ever removed from the Residents ledger was a $8 trash charge that was billed twice in error.  Aside from that, all the Residents lease charges have been true and actual.

  Per Page 1, Paragraph 1 of the Residents signed lease, Residents must give at least sixty (60) days written notice prior to the end of the lease. If sixty (60) days notice of non-renewal is not given prior to lease term, Tenant(s) are responsible for the equivalent rent amount due for the sixty (60) days after notice is given. Management reminds tenants of their 60-day responsibility about ***** days in advance (from the end of the lease) via a Renewal Proposal Letter in which the Resident declares his intent to renew or vacate. This gives the Resident plenty of time to think about their options and helps prevent Residents from forgetting to give proper notice. Requiring a 60-day notice to vacate/notice of non-renewal allows us plenty of time to find a new tenant. While some property managers and landlords prefer a 30-day or 90-day notice of non-renewal for a fixed term lease, a 60-day notice will allow us an appropriate amount of time to find the right candidate without feeling rushed to find a Resident and ending up with a vacant unit. 

• Initial Complaint

  Date:05/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the board of *******************, which is located and part of a property that Morgan Properties owns and "maintains". We have repeatedly reached out to them about things like an AED being put on the pool premises that would benefit and give peace of mind not just to the team, but the occupants of the apartment complex who use it. There is a wood bridge going into the pool area that is rotting and has a large hole in it, making it a liability to anyone who uses it. Its the way into the pool area. The bridge used for deliveries to the apartment complex has been repaired in the fall of last year, so we assumed they would be repairing the other. Its still not repaired. Our calls and e-mails have gone unanswered and unreturned for months, and with the pool opening up in a few short weeks, it is unacceptable for the residents and anyone else to be expected to attempt to navigate over it, and frankly dangerous.

  Business Response

  Date: 05/13/2022

  We have made contact with the complainant and have reviewed our plan of action for addressing their concerns related to the *******************. The completion of repairs to the bridge is part of our pool opening procedures for 2022 and should be completed prior to the pool opening. In regards to the **** this request will be brought forward to PMM, the company that manages the operations of the ********** We will continue to work together with the complainant to address any additional issues that arise.

  Customer Answer

  Date: 05/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  
  

• Initial Complaint

  Date:05/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted HQ numerous times and have not received a response. We are having a multitude of issues -- I HAVE NOT RECIEVED MY LEASE IN ALMOST A YEAR AND AM BEING DENIED ACCESS, LIED TO AND MISLEAD WITH NO RESOLUTION FROM THE PROPERTY MANAGER TO DATE, NUMEROUS ATTEMPTS TO COLLECT MY LEASE AS IT SHOULD HAVE BEEN UPDATED TO THE PORTAL AS IT SAYS AFTER BOTH ME AND MY HUSBAND CHOSE A TERM/AMOUNT AND SUBMITTED RENEWAL - THIS WAS NOT AUTOMATICALLY RENEWED. PROPERTY MANAGER IS SAYING IT AUTO RENEWED FOR 12 MONTHS - FALSE - THEY HAVE NO LEASE ON FILE THAT WE *DID* SUBMIT IN MORGAN PROPERTIES PORTAL. REFER TO ATTACHED IMAGES.- service and leasing office requests submitted by myself in the rent cafe portal are being marked as completed by office staff with no work performed - the office staff is being extremely unprofessional, incompetent, disrespectful, unhelpful, unkind, passive-aggressive, lying/manipulative, not allowing any contact with the property manager(have not been able to address any concerns regarding said reps), harassing, bullying, threatening, provoking, and belittling.(recorded on camera as well to prove although I dont need to given this is rated F and hundreds of complaints on numerous platforms between all locations are experiencing the same encounters) additionally rolling eyes, smirking, laughing - I cannot believe this has even allowed to get this far. I was disrespected on multiple occasions, denied the property manger to address concerns, and to take it one step further disrespected on 2 occasions directly in front of the property manager by the office staff with no interjection or reprimandment.- major tenant neglect and false noise complaint the property manager said(after she said no we didnt send one we didnt have any complaints) very rudely was due to "that child crying in the night" which is false and discrimination of fair housing laws.

  Business Response

  Date: 05/12/2022

  Hello,

  I am the Regional Manager for Willowbrook apartments. I personally reached out to this resident via email on May 4th at 9:04am. **************** responded back to my email. I explained that I was a work conference and would be available to discuss her concerns on Monday, May 9th. I did not hear back from ****************. I followed back on Monday and also attached a copy of her renewal. **************** has been very aggressive to the site team and we have requested that her communication be sent in writing so that we can best help resolve her concerns.  Please see below for my last email to **************** sent on Monday, May 9th. We have not received a response.

  Lola Z******** 

  Regional Manager 

  ************************************* 

  Good Afternoon ****************,

  I am following up your email below. I had an opportunity to review your file today in more detail. First I apologize if no one responded to you regarding your request for a copy of your renewal in January. Please know, I have addressed this with the team.
  
  From what I can see, you did select the 11 month lease term however the transaction never posted (possibly a glitch in the system)therefore the executed renewal is not available. I have attached a copy of the renewal for this lease term for your review.
  
  In an effort to resolve this matter for you, please let me know how I can help. Are you requesting to extend another month or be released early?
  
  I look forward to hearing from you.