Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

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  Morgan Properties

  480 Country Dr Apt A Dover, DE 19901-4752

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  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

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  Forest Oaks Apartments

  1878 Gingercake Cir Rock Hill, SC 29732-8497

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021, I moved to the ******* **** Apartments in Owings Mills Maryland. The property is owned by Morgan Properties. Initially I was comfortable and enjoyed my apartment in April of 2022 I had my first major incident with my unit. There was rain and the ceiling began to leak. Roofers were sent out to repair the roof and Maintenance came to repair my ceiling. In late May early June of 2023 my ceiling began leaking again in the same are, I put in multiple requests to repair. A repair was done so I thought and in July 2023 after returning from vacation, the roof began leaking again in another area. A repair was made. In September of 2023 Ceiling began leaking again another repair was made and now I have new leak in a new location. On top of this faulty roof and ceiling leakage there has been an on-going battle with mice infestation since July of 2022. I have tired being patient and understanding but with the ceiling constantly leaking and the ongoing issue with mice it is my desire to get out of my lease and find a new apartment

  Business Response

  Date: 12/21/2023

  Good Afternoon,

  We will be happy to let the resident out of her lease. We will not pay for any moving costs. If the resident has any maintenance concerns we will continue to take care of them as requested. The roof will not be scheduled for replacement until sometime in 2024.

  Sincerely,

  ***********************

  Property Manager

  ************

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties took my $350 holding fee that I paid to hold an apartment only for them to tell me that the apartment that I applied for will not be ready. The apartment needed to be renovated. No one called and told me this they waiting until it was close to the time I had to move. They did not have anything else to offer me so I decided not to love there. I need my money backkk now!!!!

  Business Response

  Date: 12/15/2023

  Hello - this applicant that applied 11/14/2023. The $50 application fee and $350 reservation fee was never paid to us and when we tried following up with the applicant they were non-responsive, therefore the application was cancelled on 12/6/2023  The apartment was ready by the scheduled move in date. Please see attached the memo notes regarding the cancellation and ready status of the apt that she was supposed to be moving into. I do believe that this applicant also applied at another one of our sister properties prior to applying at ********, maybe they are referring to a different site experience. 

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen and broken into twice in the matter of only two weeks at the ******** Apartments **** Building Parking Lot on 11/16 and 12/2. Following the initial incident, *********** Police informed me of a prior stolen vehicle report they had received just a week before at ******** Apartments. Additionally, on Saturday, December 2nd, I was also notified by Morgan at the front office that during her last shift, four other vehicles had also been targeted at ********. Considering the cumulative damages resulting from these incidents, that are now upward of $5,000, and the absence of security cameras and any preventive security measures within the building complex despite staff being fully aware of the ongoing car theft issue, ******** refused to waive any penalties or fees for an early lease termination despite their lack of efforts to remediate such a serious criminal problem a resident has been a victim of twice. I am deeply concerned about my safety and well-being, finding it incredibly disconcerting to return to a location where I have been a victim of repeated offenses on my personal property. The complete absence of preventive security measures exacerbates this worry.

  Business Response

  Date: 12/18/2023

  We appreciate the opportunity to address the concerns raised by our resident.  While we certainly understand this residents concerns and frustration, unfortunately, crime can occur anywhere. In light of the recent criminal activity involving vehicles on the property, we are exploring options to deter crime and we are working with the local police department.  Unfortunately, we cannot guarantee protection against the criminal or negligent actions of third parties or visitors to the Community,and the lease agreements with our residents explain that security measures cannot guarantee a crime-free environment.  Police protection is the function of law enforcement authorities. At Morgan Properties, we are committed to continuous improvement, and resident feedback is invaluable in helping us identify areas where we can enhance our services. We regret any inconvenience experienced by our resident and assure you that we are dedicated to addressing this matter. However, we are unable to allow a lease termination for any resident that is a victim of a crime as no grounds exist for a lease termination under ********** law.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening, My name is ******************************* and I have been a resident at ****** **** Apartments for about 2 years. When I originally moved in October 2021 I had discussed with the leasing manager that I noticed major holes and droppings and mouse traps that were left. She did have maintenance come in and "fill them" and reassured me that the problem had been taken care of. Fast forward to the present day and a complaint was made back in November on the 8th or 9th of this year, and that was only when I noticed so I'm sure the mice had already been existing for some time. From November13th to november 17th maintenance was in my home at least 4 times "filling holes" due to mice. Maintenance expressed that what he was doing was just a bandaid and the holes needed to be sealed properly included caulking, or sheet rock, etc (whatever is needed). Finally ***** came on the 17th after me reaching out to Corporate and a manager by the name of ******. I did hear from her once but I haven't heard from her since which is disappointing because obviously the leasing office isn't getting the job done. The way this has been handled has been HORRIBLE TO SAY THE LEAST. There has been a non-chakaunt attitude from morgan properties and *****. I have NEVER, and I mean NEVER experienced mice from the time I grew up till my first apartment back in 2010. After consistent follow ups on my end I finally heard back on Saturday that an exterminator is coming Thursday. What has caused me to reach out to so many different people is because I am not being advocated for, especially not by the leasing office or Morgan properties. I called today to follow up thursdays appt and asked *********** the game plan is. She then proceeds to tell me that ***** let her know the seek and seal method "DOES NOT WORK" the mice chew through it. I then asked her how the holes would be closed because I know people who have had this issue and their walls were sealed, not left open with foam and ****** pad that the mice can just chew through again. She then basically states she has no plans on closing them, so i ask what? that makes no sense when that was the whole point, and if the current method you have has been deemed as not suitable then why would you leave that in someone's apartment. it's like since they don't live here it doesn't matter. I asked if I punched the wall how would it get fixed? ******* started getting snappy as if what i'm speaking of is crazy. with a nasty tone said "Fine! i'll put in a request for caulking" the leasing manager was the one who has been reassuring me from day 1 that this was handled and she's on my side, but it's been the total opposite. I had been calling throughout the day. She called back 10 min before she was leaving , rushed me off the phone and hung up on me!

  Business Response

  Date: 12/12/2023

  
  We had received a service request for mice on 11/9 and we had went into the home and sealed holes and placed sticky pads.Work was competed on 11/13.
  Resident stated she did not want the recommenced sealing done-she wanted the walls to be spackled instead of foaming or steel wool used. 
  Orkin did an inspection on 11/17/23. ***** then came out on 12/7 and did a treatment as well as placed RTU traps in the utility closet. Holes were sealed between 12/4 and 12/12, as many different holes were found by the resident at different times. It was stated by *****, that mice are attracted to dog food. Dog food is a byproduct of human food--it is made out of veggies and meat, so it is like having human food sit out for days on end. 

  It was stated to only put dog food out when it is time for the pet to eat and then seal it back up. This was stated by ***** and not the onsite management company as a preventative measure.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on 11/4/2023, a week or so later I received my final bill for $3,333.76. Of that total, $3,257.78 was to replace the carpet or so they claim. I had a dog with me but I paid the pet deposit and monthly pet rent, yet I still get billed at an outrageous price for carpet replacement that was already used. Depreciation was not included by any means. The bedroom that the carpet needed "replacing" measured 11' 6" x 10' 6" but lets call it 12' x 12' for simplicity and to allow for the closet. The cost of replacing that carpet and padding is typically $1,100 - $1,500 including labor, and that is for the premium carpet. ********** has similar carpet and the price with installation came out to be $801. They apparently had to seal the floor as well which if you ******* costs about $3.00 a sq ft. coming to $432. So if you do the math, that's $1,932 or $1,233 (depending on which carpet price) to fix the flooring issue to their specifications. NOT including depreciation...so I want a reasonable settlement that is not $3,333.76.

  Business Response

  Date: 12/22/2023

  Good day, BBB

  As a friendly reminder **.****************** signed off that he received a copy of his Lease Agreement & Pet Addendum (attached). He acknowledged that he read & understood his terms & expressed the applicable laws of his state. As per the terms of  **.****************'s lease, county regulations, and the state's applicable landlord-tenant laws. Rentals are only required by law to allow pets to be on the premises if they are service pets or involved with your functioning (such as a seeing-eye dog) and the proper documentation has been presented before them moving in.

  The Pet Fee is money you put upfront to have your pet move in; it is for the privilege of having pets in the unit. The Pet Rent is charged monthly and is separate from the Pet Fee. This monthly charge covers his pet for being in his rental. Neither applies to any damage in the apartment nor is Non-Refundable as agreed upon in the Pet Addendum. As it states, should you have additional damages caused by your pet? "You will also be charged for those, as neither the Pet Fee nor Rent will be considered Pet insurance." Please note that he signed off that **. ****************** received his unit in good condition. **.****************** acknowledged that he read & understood that he was required to notify us of any damages or repairs needed on the premises:

  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing your Work Order Requests, there were none regarding damages to these items charged. Please be advised that the property manager generates and approves all charges. All his charges have been reviewed with the Property Manager and our Accounting Dept were confirmed valid. MP stands by the charges on his account under the agreed terms of his lease & has executed our rights to seek further collection actions as per your lease & all applicable laws.

  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************
  

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************* Apartment homes in October. Since then, I have reported multiple instances of neighbors marijuana smoke entering my unit through the vents as well as trash being let in common areas. The complex released a letter to the building stating there would be a fee for every offense of smoking. I have a doctors letter stating due to my health, it is not safe for me to be living in a smoking building. Nothing has resolved.

  Business Response

  Date: 12/22/2023

  Good afternoon,

  We have been sending notices and phone calls to the party that is smoking in the building. It is not a non-smoking building, unfortunately, but we have asked him to be considerate of others and we then asked ********************** if she's like to transfer to another unit within the community so she could be away from the smoke. 

  I have not heard, yet, whether she withes to transfer, or leave, but we have certainly been trying to take care of this issue for her and with her.

  ***********************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******* ******* May 2022 and ever since I have had issues with my apartment. Within the first week I came home and my CO detector was going off. My parents stopped by and when we called maintance at first he told me to go to bed that he'll stop by the next day. My dad was telling that the CO detector was saying "go seek fresh air" after going back and forth for like 10 minutes maintance decides to come out. He changed my smoke detector. My dad and I noticed a strange smell and after going back and forth with maintance for like 10 minutes he decides to check my stove. Turns out, I had a small gas leak. Last winter all winter long I had issues with my heat. Maintance literally came out to my apartment every 2 weeks. After each time claiming my heat was fixed. October 16th, 2023 I turned on my heat. By November 1st I had to have maintance come out because my heat wasn't working again. When I went to the leasing building and was talking to the property manager about the heating situation she told me that this is the first she heard of the situation. I was also looking to get the notice to vacate form, but she told me that I would I have to put up 2 months rent (2,296) before I can even sign the notice to vacate form. I asked her if we could work something out because of all the issues I had. She told me that she would talk to the regional manager and let me know. The next day she tells me that she is going to hold me to the 2 month rent thing. I asked if we could do 1 month and that I wasn't trying to have the 2 months waived, I just wanted to work something out. The next day she tells me that I have 2 choices: do the 2 month buyout, or just leave and I'll be responsible for rent until the apartment is sold. She gave me the regional managers phone number. I called him and he basically said that if he makes a exception for me, he would have to for everyone else. Didn't take accountability for any of the issues I experienced.

  Business Response

  Date: 11/29/2023

  Thank you for bringing your concerns to our attention, and I appreciate the opportunity to respond. As the recently appointed Property Manager at ******* ******** I met with you to discuss the issues you've encountered during your stay.
  

  I understand your frustrations, particularly regarding the heating problems you mentioned. Following our discussion, I took prompt action by contacting our Regional Facilities Manager and arranging for an HVAC specialist to inspect the heating unit thoroughly. To prevent any recurrence, we've established a preventive maintenance plan to ensure the system's reliability going forward.
  

  Regarding your desire to terminate the lease early, I want to clarify the available options as outlined in our lease agreement:
  Early Termination Option:
  Visit our office to complete a notice to vacate.
  Opt for the Early Termination option.
  Sign the early termination agreement.
  Fulfill the early termination fee, equivalent to two full months of rent.
  Moving Out without Early Termination:
  Visit our office to complete a notice to vacate.
  Choose to move out without using the early termination option.
  

  If this option is selected, you remain responsible for rent until the lease ends, unless we're able to find a replacement tenant. Your rental responsibility ends from their move-in date.
  

  During our initial conversation, I provided you with the notice to vacate for completion. Subsequently, when you expressed the intention to contest these options due to the heating issues, I offered you the opportunity to discuss the matter further with my Regional Manager, providing you with the necessary contact information.
  

  I empathize with your frustrations, and I've endeavored to address your concerns promptly and professionally, upholding the lease terms while seeking a resolution. As a Property Manager, my responsibility is to ensure the lease's integrity, address tenant concerns, and take immediate action, as I did when your complaints were raised.
  Should you wish to revisit these options or discuss any other concerns further, I'm open to finding a solution that aligns with our lease agreement and addresses your dissatisfaction. Your comfort and satisfaction during your tenancy are important, and I remain committed to finding a resolution that works for both parties.
  

  Please feel free to reach out should you have any further questions or need additional assistance.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I am a resident at ****** **** apartments in Nottingham, Maryland. I am reaching out because I am very concerned about my apartment and don't want it to get too far before it's too late. I have been a resident for almost 2 years and when I originally moved into this apartment there was a major infestation and many holes we filled and sealed due to the rodents. Here recently I have noticed it happening again as well as new neighbors just moved in(not sure if that triggered anything). Moving forward I realized this past Friday it had gotten to the point where they are going in my trash and tormenting my dog. Maintenance came out Monday and filled some holes with black wool but did not seal them so the problem has now gotten worse and they are still coming, it seems like they are in the walls. I hope this issue is important because this apartment complex is getting a poor reputation for infestation and I'm sure you wouldn't want to live like that on edge. I am requesting an exterminator to come out and any other prevention necessary for me to feel comfortable. I have reached out to the leasing office again and ******* has been great with assisting. I just want to make sure she has the permissions to provide the best customer service needed for this constant issue to be resolved instead of a temporary one. I am pleading with you that you get back to me ASAP and this apartment can finally be assessed the RIGHT way I want the RODENTS GONE AND an EXTERMINATOR TO COME OUT AND A PERNAMENT RESOLUTION RATHER THAN A TEMPERARY Thank you in Advance and i look forward to hearing from you

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over charged for court fees and damages that I didn’t do . I was charged for jun water bill when I left May 30 2023. I told them the last time in court in March that I will leave their property by May 31. An I did I left May 30 and told them to keep my 350.00 security deposit also . This was said in court on record.I would like to clear my credit report with this management ant also make sure they didn’t put on my record eviction which isn’t true. I never received my last statement when I left. I had given *** ******** ****** my forwarding address and my phone number was already on file. This company is robbing tenants of their hard working money. They have me for 700.00 in damages which is false. I have a video of the entire house before leaving.

  Business Response

  Date: 11/15/2023

  Good day, BBB.
  
  Please note that ********************** signed off that she received a copy of her Lease Agreement & Addendum. ********************** acknowledged that she read & understood their terms & expressed the applicable laws of her state.

  3) UTILITIES. In addition to your Base Monthly Rent, you must pay the utilities identified in the Utility Addendum attached to this Lease, as set forth in the Addendum. Any of your utility charges which you do not pay will be due and payable as Additional Rent on the next day the Base Monthly Rent is due.
  

  RESIDENT UTILITY ADDENDUM. B. By a third-party billing service provider. If the Key Utility Terms states that one or more utilities or services are billed by this method, we will engage a third-party billing service provider to allocate and bill you for your share of the cost of providing such utilities, sewer and stormwater, trash removal, pest control and/or other services (“Utilities and Other Services”) to the Community. The third-party billing service provider is not a utility or provider of the service. These charges are Additional Rent, will be billed to you monthly and the payment is due on the first day of the month following the date of the bill.

  So, as a friendly reminder, as per your Lease and Utility Addendum, Morgan Properties was not **. ********* utility service provider; that was **********. Moreover, they have always invoiced their charges two (2) months in arrears, and she received a pro-rata share of the building's bulk metered charges proportionate to the size of her unit and the number of bedrooms on the Premises, not just according to your usage (meaning a portion of the total bill based on the proportion of the entire building space leased by the tenant).

  Please note that ********************* also signed off that you received your unit in good condition. She acknowledged that she read & understood that she Was required to notify MP of any damages or repairs needed on the premises:  

  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.

  After reviewing **. ********** Work Order Requests (attached), no carpet damages WO requests have been requested since Monday, December 13, 2021.  That was in regard to {Nails coming there carpet on hallway stairs.} This was repaired back on Wednesday, December 29,2021. Attached are pictures to substantiate the claims for damages.

  As a friendly reminder, the leasing office filed & was awarded a Warrant of Restitution from the District Court for Baltimore County for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped, but please note that the District Courts would have reported these filings and recorded the balance to the three National Credit agencies & your Rental History says as required by all applicable laws. Morgan Properties does not report to any agencies.

  Again, as per the terms of her lease, county regulations, and the state's applicable landlord-tenant laws, Morgan Properties deducted **. ********** Security Deposit & Security Deposit Interest from the account balance on Thursday, June 29, 2023. Please be advised that in Maryland, Morgan Properties has to issue a Move-Out Statement with an itemized Security Deposit deductions list within forty-five days, 45 days after the premises return and the tenancys ended. ********************** moved out on 05/31/2023. Her Final Move-Out Statement, a written summary of the itemized charges and costs against the security deposit, was generated, time-stamped, and issued on Friday, June 30, 2023. It was mailed to the last provided address on file as per all applicable laws {*********************************************************}since no Forwarding Address form was provided with her key return. 

  **.********** charges have been reviewed with the Property Manager, and our Accounting Dept was confirmed valid. The balance on her account will not be dropped, and the pictures substantiate the claims for damages. MP stands by the charges on her account under the agreed terms of your lease & all applicable laws. To ensure **. ********** account is satisfied with your outstanding balance of $ 4,304.82 & to be Discharged from any and all liability arising from this lease.

  She may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties to the address on the attached Moveout Statement.  

  ******************************************************************************************************************************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing office promised an apartment to us and then tells us that it was given away to someone else two days later because THEY paid, even though the person that helped us said we did not require anything else other than the application form for the time being. After they gave away our apartment, they suggested another one to us and we were told that we were not allowed to shown the apartment. Because we were desperate, we signed regardless. They lost our lease information and then sent it to my mother in law along with the welcome letter with all the move-in information even though she hasn't lived with us for two years. They then told us that they didn't send it and that my mother in law probably accidentally signed into my email account instead of hers??? Then they told us they would walk our new apartment (the day we were supposed to get the key) and they LIED. So many things in the apartment were broken and even the ice machine had plastic in it which we didnt no to be until we INGESTED IT. There were stink bugs everywhere in the apartment, the microwave handle was broken, shower head was broken, etc. and they took no responsibility and they sent a maintenance man but this is just pure negligence and its very offensive the way they treat me.

  Customer Answer

  Date: 11/15/2023

  I would like to redact my initial complaint regarding the apartment complex I reside in because they did reach out to me and resolve the situation fairly.

  Business Response

  Date: 11/20/2023

  As of 11/16 all work orders have been completed in the home. Property Manager has spoken with residents and have coached the team with better communication. Resident also has signed the proper lease and all information has been updated.  Property manager has given resident email and contact information for resident to direct all questions and concerns directly.