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Business Profile

Web Design

Direct Line Development Incorporated

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Direct Line Development Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Direct Line Development Incorporated has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 we invested in a website designed and hosted by DirectLine Development. On 11/30/2022, I reached out to our website contact about some issues we were having with our "contact us" portion of our website. I received no response. I followed up by visiting their website at ************************************************* and submitted a support ticket as their site advertises they have 24 hour tech support. The ticket was submitted on 1/21/2023. At this point, our entire website was down and no longer accessible which was noted on the ticket. I didn't hear anything back and submitted a follow up email on 1/24/23 to the following contact I found on their website: ******************************************* After no response from either the rep we had worked with in the past, the online form we submitted, and the email contact we reached out to, I tried to call the numbers provided on DirectLine's website: ************ and then ************, both numbers were not in service. We no longer have access to edit our site, access to our site, or the rights to our site as we learned after it was built, they use a program that is not transferrable to most hosting engines. I'm looking for a resolution regarding the hosting of our site and the issue with our contact form. I am happy to pay for the hosting if it has expired but have not received any correspondence to indicate so and am unable to get ahold of anyone to help trouble shoot my concerns.

    Direct Line Development Incorporated is NOT a BBB Accredited Business.

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