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Business Profile

Extended Warranty Contract Service Companies

Prime Auto Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

This profile includes complaints for Prime Auto Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Auto Care, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my diesel truck to a **** dealer to have an injector replaced that is covered under the warranty I purchased when I bought the truck. The warranty claim was denied while the truck was being worked on, I paid the bill out of my own pocket because I needed my truck back. It had been in the dealership for a month and I had been waiting for 2 months to get an appointment. I contacted the warranty company this afternoon and was told that **** from customer service would call back in 10 to 15 minutes. Took almost an hour. He told me that they messed up and the claim should have been approved. I asked him if he wanted me to email a copy of the receipt, and he said they paid based off of what their "book" called for as far as labor and parts. The dealership charged me a little over $2000 and **** said their "book" said around $700. Then I was upset and did cuss at him, and he told me if I was gonna cuss he wouldn't do anything at all because he was helping me. They didn't have to pay anything because the claim was already denied. I asked to speak to a manager higher up than him and was told he was as high up as I would get. I told him that was a crock of c*** and I was going to file a complaint. He said he was going to notate my account and ended the call.

    Prime Auto Care, Inc. is NOT a BBB Accredited Business.

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