Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our closing with Bilbow Abstract, we were hit with an additional fee that was out of our control because Bilbow had failed to list my wife on the deed to our house. This is likely because they did not thoroughly review all documentation indicating how the deed should be prepared. The loan application we filed was listed in my name (due to having a better credit rating) but my wife was a part of the mortgage all along as she would be listed on the deed. Bilbow was adamant that since they had to file a separate deed that listed both of us on it, that we needed to pay in full for the filling of two deeds which amounted to $250 instead of $125. When we questioned it, we were told "if you don't sign and provide the check for both deeds, we don't close today!" My wife and I did not appreciate how this was communicated, having to pay for something that was clearly not our fault, not to mention the lack of preparedness by Bilbow. We felt this business took advantage of us since we had to pay for another $125 for a simple oversight that was out of our control. When we communicated this situation to our Mortgage Company ( ****** Mortgage) they agreed that Bilbow should have never passed along the additional deed charge which was likely their mistake or at least something that was out of our control. We felt taken advantage of as first-time home buyers and what was supposed to be a happy day, ended on a sore note because of this.

  Business Response

  Date: 01/18/2023

  January 17, 2023 
  In reference to a surprise charge at settlement 
  Our office submits the following response: 
  The contract of sale was in the buying husband 's name only. 
  The deed was prepared with him as the only purchaser 
  And submitted to the seller, who was overseas, to be signed and notarized 
  This occurred 2 weeks before closing. 
  The lender's title request did have the wife's name on the information 
  So the deed was prepared incorrectly 
  And the fee should have been absorbed by our office. 
  Only at closing did it become clear that the borrower's wife was to be added to the transaction. The executed deed could not be changed; it was notarized with a Remote Online Notary (RON). 
  The only solution was to have a deed from the purchasing husband to deed to Himself and His wife. 
  We agree to refund the $125.00 
  Elizabeth * B***** 
  Bilbow Abstract, LLC 
  
  

  Customer Answer

  Date: 01/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business (Bilbow Abstract, LLC) in reference to complaint ID ********, and find that this resolution is satisfactory to me.  In the letter, they have agreed to refund the $125.00 and admitted that the cost for the second deed should have been absorbed by its office.  

  
  

  Please let me know the best steps to execute the resolution to receive the $125.00 refund from Bilbow Abstract, LLC.

  
  

  If this acceptance is forwarded to Bilbow, it would be great if they could make a check out to ******************************* and mail it to:

  
  

  *** ****************************
  Larksville, PA *****
  
  Regards,
  
  *******************************