Complaints
This profile includes complaints for Good Tire Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Good Tire through their online email service and got a call but had to call them back. So I made the appointment for February 17th at 10am to have my car inspected and to have rear tires, alignment if needed and a tune up if needed. I told them to called me if anything else was needed. Well I hadn’t heard anything from them and it was a little after 3 when I called them to see what was going on with my car and the Gentleman proceeded to tell me that he tried to call me at 12pm to which I replied that I hadn’t received a call or voicemail from them and he said that then there must be something wrong with your phone, he told me that I owed $789 and I asked why and he said I had to do an oil change and rear brakes ( which I didn’t ask for). I could only pay $200 for the services because I didn’t have 800 dollars. I was only expecting to pay between 400-500 dollars but they added an extra 300 dollars that I didn’t ask for. I have proof that they didn’t call me when they said they did.
Business Response
Date: 03/10/2023
The manager & myself (***** ***** was made aware of this issue on 3-8-2023 at 1:36 am via website form. She never called the manager or me
about this. After looking into it our counter guy did make a mistake and we corrected it and then resent her the updated bill on 3-8-23 at 10:29 am
cause she would not answer her phone she emailed Dan back at 3-8-23 at 11:03 am thanking us for understanding and a number she can call to
talk to Dan directly. Dan replied 3-8-23 at 11:44 am with a phone number to ask for him. As of 3-10-23 she has not called with payment. All this
took place before we knew she filed a complaint. I have also included the chain of emails from ********. If you have anymore questions please call
me Kevin G*** ** ************ my cell phone.Customer Answer
Date: 03/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
******** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.