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Business Profile

Granite Installation

Colonial Marble & Granite

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Colonial Marble & Granite's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colonial Marble & Granite has 2 locations, listed below.

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    Customer Review Ratings

    1.69

    Average of 13 Customer Reviews

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    Review Details

    • Karen S

      Date: 11/23/2022

      Do not use this company. Worse customer service ever. The installers could star in a 3 stooges movie. We bought a countertop from them. When they came to install it they noticed one of the pieces had a crack in it. You would think they would have had someone notices that before they loaded it on the truck.Said we would have to wait a week for new piece. Returned the following week and when they went to install it noticed another crack in the back splash said we had to wait another week. They returned 9 days later installed the countertop and sink 15 minutes after they left the sink fell into my cabinet . They finally came back another week later fixed the sink. So it took one month to install what should have been a 2 hour job. Also I noticed that the cabinets shifted since they slid the quartz rather than laying it gently and now my dishwasher is stuck. Had to hire someone to get it out so we could repair it. I WOULD NOT HIRE THIS COMPANY IF THEY WERE THE LAST GRANITE INSTALLERS ON EARTH. DO NOT USE THEM . I talked to the customer service department and so many others and they are nice on the phone but just yes you to death and do nothing. I really should get a full refund.

    • Joleene S.

      Date: 09/06/2022

      If I could leave no stars I would. This has been absolutely the worst customer service I have ever encountered. Do not buy anything thing from this company if you expect good customer service. I purchased countertops and the day of scheduled install they realized, after the countertop was in my kitchen, that the tech who did the laser measurements measured incorrectly and then on top of that their shop didn't even cut the countertop to the lasered measurements. So mistake on top of mistake. This also happened right before Labor Day weekend. I was told they would not be able to come back and do the install until the Wednesday after Labor Day. Come to find out I am not even on the schedule for Wednesday. Not once through this whole ordeal has ANYONE from their service department called me to provide updates. Every single communication has been facilitated by me. At this point they cannot even tell me when they can install the countertops. This is going on a week, I have no functioning kitchen, no running water, no countertop, etc. They make you pay in-full prior to the install so they have my money and I have no leverage to get the product I paid for They absolutely do not care about their customers. SHOP SOMEWHERE ELSE!!!!

    • Sherri B

      Date: 07/30/2022

      Great service! All the employees were very polite, installation quick, cleaned up after themselves. End result --> Beautiful quartz countertops!!

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