We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ophthalmology

Kremer Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company to complete a medical procedure. I purchased the procedure as a bundle package, which included out-patient follow up appointments to be completed over 1 year following the medical procedure. At the time of my consultation and pre-operative appointments, I continuously informed the company that I would be moving to another state following the procedure and would need to complete some of my post-procedure follow up care there. They stated that this would be no issue, and that I would simply need to submit the receipts for the follow up appointments so that I could be reimbursed.Leading up to my first out-of-state follow-up appointment, I reached out the this business to confirm this multiple times. I even went as far as asking if there was a limit that would be covered, knowing that different optometrist offices charge different rates. I was proactive and did everything I thought was necessary to not have any confusion/issues. When I submitted the reimbursement information, it was ONLY at this time that I was informed that there was a maximum amount that they would cover for the out-of-state follow up appointments, and this was significantly less than what I am owed.While I budged correctly for this medical procedure, this significant expense is not something that I anticipated or was informed of. To make matters worse, I tried relentlessly to speak with management of the practice see if a common ground could be reached, but I have had nothing but broken promises to speak to person X, Y, or Z.

  • Initial Complaint

    Date:10/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kremer eye associates billed for testing or procedures that were already done at my eye doctor's , they did not inform me this would be extra/duplicate testing and did not explain this would be applied to a deductible. I did not consent to duplicate testing, nor did they explain what they were doing I was just there to see a specialist.

Kremer Eye Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.