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Business Profile

Perfume

Perfume Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/23 I was stopped at a perfume hut kiosk in ********************. The lady showed me the ** ******** ************** and told me a price of $85. I ******d it and the prices were much lower but she said its because they were fakes and hers were real coming straight from Dubai. I then walked over to their store and her daughter I presume, stared the same thing. I agreed to purchase at 5:07 PM. They never mentioned sales were final with no refunds or exchanges and I didn't realize that until I went to my car and looked at the receipt. When I opened the package, the bottle was damaged which is a tell tale sign its a fake. The gold plating is lifting up and sloppy looking, the top is stuck on and it should magnetically come on and off easily, and there are scratches on the bottle. The smell is different than what she sprayed at the kiosk as well. After reading their reviews on ****** it seems they are know for scamming. At such a high quality mall such as ***************, they should not be allowed to operate their business. I shouldnt be scammed at the ********************.

Perfume Hut is NOT a BBB Accredited Business.

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