Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/23 I spoke with ******* ********** over the phone in regards to an invoice they sent me thru an email. I had questions about the timing of the bill because there were items from 2022 on the invoice. ******* did provide me a breakdown of the bills and payments in an email. As I was asking questions about the invoice ******* proceeded to state repeatedly that I have to pay what is owed. I explained to ******* multiple times that I have no problem making a payment, I was just trying to understand why I was getting billed for items from 2022. I was continuously talked over and my concerns were dismissed. ******* treated me with extremely poor customer service and was rude. ******* made me feel like I am a delinquent customer and disrespected. I proceeded to contact the owner *************************** by phone. ***** called me back and stated I only have 5 minutes to address my concern. I tried to explain myself and again was being dismissed to my true concerns and was being talked over. I feel like ***** did not let me get my point get across about the poor customer service received from ******** ***** continued to state I have to pay what I owe. Again, I do not have a problem paying what I owe, I simply had questions about the bill that had items from a year ago. I was not going to blindly pay a bill without questioning why it was sent a year later. After researching the invoice and my bank statements I did find some discrepancies on the invoice and found that some payments I made were missing from the statement. I personally took care of the invoice and made payment directly to the original company TJ Billing is servicing. This complaint is not a dispute towards the bill itself even though I did find discrepancies after the phone call. Its about how TJ Billing made me feel and how they treated me with disrespect, were dismissive, and failed to address my concerns. Both ******* and ***** provided poor customer service and were extremely rude. I felt discriminated, belittled and dismissed of my true concerns. This company needs to be aware that this is not a professional or a fair way to treat any person.

  Business Response

  Date: 11/21/2023

  To whom it may concern,
  
  Thank you for taking the time to share your recent experience with TJ Billing. We have carefully reviewed your concerns regarding the interaction with ******* ********** and Myself. Upon reviewing the details provided, we want to clarify that our team followed standard procedures in addressing your inquiries via email and  phone conversations about the invoice. ******* and myself are trained to provide information regarding outstanding balances and ensure timely payments for their clients.
  
  Regarding the discrepancies mentioned in the invoice, we conducted a thorough review and addressed your billing concerns promptly. We want to assure you that our billing processes are designed to be accurate and efficient, and we take any discrepancies seriously.
  Should you have any further questions or need additional clarification, please feel free to reach out directly. We appreciate your engagement and value your understanding as we continue to provide reliable and professional services.

  ***************************** President TJ Billing Co. Inc.