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Business Profile

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Grocery.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint is against Grocery.com because I have attempted to contact the company by phone, and left a message on 8/6/22, in regards to an order that was placed on 6/11/2020. The order ID is ******, and I did not pay for the order because on 7/30/20, I filed a fraudulent bank claim on the order, in order to avoid paying for it. On 6/25/20, I proceeded to contact Grocery.com by email or messaging, and received a response the same day, in which a company representative expressed concerns about where the package that contained the order could possibly be. Several days later, I received a follow-up email from Grocery.com stating that another order will be shipped out to me. Even though this fraudulent incident was committed in 2020, I would like to and need to pay for the order in twice the amount, since I received and consumed both orders, which was and is still theft. Until today, 8/9/22, no one from Grocery.com has reached out to me, in regards to this matter. I owe Grocery.com at least $117.00 for the two same orders that were shipped out to me, and I would like to give Grocery.com their money for having stolen their products.

    Customer Answer

    Date: 09/06/2022

    Hello,

    I received a text message from someone at Grocery.com named, Ariel.  I was told that the $117 check will be deposited.  I meant no offense in the BBB complaint against the company.  I just wanted a response from someone from the company.  If such a statement can be given to the company, it will be greatly appreciated.  Thank you.

    Regards,

    *********************


Grocery.com is NOT a BBB Accredited Business.

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