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Business Profile

Plant Nursery

Paul Kellogg's Garden Center & Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction from 3/25/2025 PK planted 15 trees and 8 plants for us. Trees are great, but plants are not. We discussed that we needed tall grass plants that they would plant. They brought us the kind that we did not like with promises that this grass will grow tall, strong and green, but with no guarantees. We did not like it and expressed hesitation. Right after, we went to ********** and a few other garden center and learned that this was NOT what we wanted and needed. There were other types MUCH more suited for our landscape needs. We also saw that the plans they brought were too small, too dry and aesthetically UGLY. ******* also charged us $40 each for plants that were only $15 in other stores, claiming the rest was for labor, which for what we got was a total overcharge! We stopped by their center 2 times to ask for a replacement to other plants or a refund, especially because 4 out of 8 look dead and with no promise. They refused. We texted and called them almost 10 times with follow **** They keep feeding us excuses, with no consideration for out time and effort. They promised to come and take care of this on Monday 4/28, then Wednesday 4/30, then now it is coming Monday or next week (who knows?)... they keep pushing the dates out and this is becoming a cat and mouse game. Just awful for what we are asking for: meeting our quality expectation with product we explained we wanted. Our ask: please replace the 8 plants with what we showed **** we wanted to begin with or remove your product from our property. We were even ok initially to pay a difference if any or the product we wanted. At this point, we want a refund. They can come and get their plants. We are capable of just going to ********** and doing the work ourselves with what we choose. This is, however, time sensitive as the planting season is now underway.

    Customer Answer

    Date: 05/07/2025

    As per my email to you, my complaint has been resolved.  Kindly remove it from the list.  Thank you.

Paul Kellogg's Garden Center & Landscaping is NOT a BBB Accredited Business.

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