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Business Profile

Conference Center

Pocono Resort Conference Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pocono Resort Conference Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pocono Resort Conference Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at the Pocono Resort Conference Center on 7/2-7/4/2022 We were unable to check in at due to the inoperable computer system Men pounded on our door at midnight demanding we open the door. We were frightened, called the front desk but they were non-reponsive The room was dirty and did not supply toilet paper The pump broke and there was NO WATER for 1 day of our stay The pool was filthy and cloudy and hosted a loud drunken party Fireworks were set off until midnight The outside parking lots were filled with debris and garbage The hotel should be shut down We would NEVER ever stay at this hotel again

      Business Response

      Date: 07/27/2022

      Good Evening.

      We spoke to the guest regarding the issues they encountered during their stay from July 2-4, 2022. We did have a water issue because we have well water and the water was not filling up fast enough to supply the whole hotel and we did get it resolved soon thereafter. As far as the banging on their door is concerned, we did not notice anything in our cameras at night but we still agreed to refund the guest in full for any inconveniences they encountered during their stay with us. Please inform the guest to contact *******.com since they booked through them and paid them. Once ******* gets in touch with our staff we can authorize the full refund. 

      Thank you and please let us know should you have any further questions and/or concerns and we will gladly assist.

    Pocono Resort Conference Center is NOT a BBB Accredited Business.

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