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Business Profile

Animal Trapping

Woodstream Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Trapping.

Complaints

This profile includes complaints for Woodstream Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodstream Corporation has 3 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern: I received two of Perky-Pet ***** Plastic 2 in 1 Tube Bird Feeder 4 ports, for Christmas. They are absolutely non-functional. I have been feeding my wild birds for years. These are absolutely the worst! I have tried to get a refund on your website and talked with one of your employees to no avail, since I didn't purchase these on your website. They need to be refunded because they are defective. I received these for Christmas and cannot return them to a "store". Please contact me in how to get these two refunded or exchanged for working feeders. Sincerely,***** ****

      Customer Answer

      Date: 01/16/2025

      Hello,

      I just want to add that my husband, and myself tried for a resolution with the company via phone and emails. To no avail. These are defective and we only want the fair resolution of our $20 refunded.

      Thank you,

      ***** ****

    • Initial Complaint

      Date:11/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a dynatrap, and after a little over a year of use, the light on the dynatrap stopped working. We bought more lightbulbs, and this did not fix the problem either. I emailed the company to see if they could send a replacement part or recommend any repair technicians near me and they were not able to. In talking to others who had owned a ********, this is a super common problem. It works for a year, and then stops working and the company does not provide service to repair it. The exact same issue happened to my parents on the same timeline, the only solution to to throw out the $200 product and purchase a completely new one. This is rapid obsolescence, and the company should give options to consumers to at least repair their product without having to replace it completely. I would really appreciate if they were able to repair our dynatrap or send a replacement. Thank you so much for your help with this!***** ********

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Woodstream will not sell parts to repair their products anymore. They want everything sent to them for repair. We have the right to repair. We need access to the parts to repair items we purchase from them at a fair price.

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 3 packs of ant bait. In just short months, the gel turned from clear to brown and changed texture. Company contacted and has done nothing. Price includes taxes.

      Customer Answer

      Date: 02/13/2024

      The pictures were what we have at this time.  We do not have a contract

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought 3 model 135TF hummingbird feeders to ad to my existing group and all three started incessant leaking after a month. 5 emails through the company site have been ignored. I want a refund since these are the worst and obviously badly designed by Perky Pet. numerous reviews are on other sites. These were bought at Ace hardware and they cannot refund due to being filled, used and over 30 days.

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used their product, Safer an organic insecticide soap, on my plants indoors. When I cleaned up the product that dripped on the floor wherever the spots were, it had bleached the color of my porcelain floor. No where on the directions does it say not to use indoors! I contacted Woodstream, provided photos of the damage, with an estimate of $7000 to replace my floor. They contacted me, after numerous emails, 3 months later with the response that the case was closed "due to wear and tear!" My floor is approx. 4 yrs. old and tile lasts many years! I inquired about only replacing the damaged tiles. But, the tile is no longer available. My previous tile floor was down for over 30 years! They are negligent in not posting the product TO NOT BE USED INDOORS!!! I would appreciate any assistance you can provide in resolving this issue. Thank you.

    • Initial Complaint

      Date:08/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ****** Electronic Mouse Trap (Model # ******) at ********** on 6/7/23 for the price of $24.97 + tax. That trap was able to kill one mouse. I cleaned the trap, reset the bait, and the bait was taken out of the trap multiple times without the mice being killed. I contacted the company, and they sent me out a replacement. I baited the trap, and the bait was removed multiple times without any kills. I contacted the company again and they sent me out another replacement. Again, the same scenario multiple bait removed, and no mice killed. I contacted the company and advised my displeasure. I even offered to send the trap back so their company could examine it. They stated that they don’t accept traps due to the health hazard. I then asked for either the next model up from my trap in hopes that it would work or a refund. The ****** representative spoke with her supervisor and advised me that because they had already sent me two replacement traps, they couldn’t send me another one. She advised me that if I provided them a copy of my receipt that would refund my money. I had since thrown the receipt away, so I had to return to **** ***** and have them look up my credit card for them to print me a receipt. I emailed the receipt to ****** for my return on 8/1/23. I was contacted yesterday by ****** and advised that they do not give refunds. I called them today and asked the representative for clarification after I was told to submit my receipt. She advised me that person gave me incorrect information. She advised me I should try to return the trap to **** ***** for a refund. I no longer have a box for the trap as this has been several weeks since I received my replacement from ******. I contacted **** *****, and they will not accept my return. At this point I just want my money back because it is clear at this point after three defective traps that this model of mouse trap is clearly defective.

    • Initial Complaint

      Date:01/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This corporation's sub-company, Perky Pets, manufactures bird feeders, of which I have purchased two (the Panorama model) in the last two years (purchased them NEW through ****** and *****)  They are very robust feeders, made of metal, but they have a central plastic cylinder with teeth that connect it to the bottom. This plastic is NOT robust, and the teeth break or crack easily--both of mine broke or cracked just after a year. How handy--they break just after the one-year warranty! Who wants to buy a $25 bird feeder every year for a feeder that otherwise should last a decade! I have contacted the company twice, and they have CHOSEN not to offer replacement parts for this weak-link in this product. Sure seems like a way to keep selling new feeders frequently when they could easily solve the problem--offer replacements, or a novel idea--make a better plastic part!. They offer replacement parts for other feeders they have. I have noted online that there are other people who have complained about this to the company, but they got the same response I did. It doesn't seem they are interested in putting the customer first. They need a change in policy.In my pictures, one is just over two years old and all the teeth have lost their gripping edge, and the other one is brand new and broke right away when inserting the plastic cylinder.

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a part on Sunday, September 11th, using the exact part number from the part, and what the website automatically showed when part number was entered. The site automatically brings up the wrong part, as the correct part is not on the website. Called the customer support number to ask for a return label, as we do not have a computer connected to the internet. Was told that they could not help us because we had ordered the wrong product. When we asked to speak to a supervisor was told there were none there, and that they would not be there for several days. Website does not have the correct part available, website says that the item ordered from the site is not one of their products, and the return form is unavailable for you to print should you have access to the internet either.

    • Initial Complaint

      Date:08/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two packages, for a total of 8, Plastic Pedal Mouse Traps, Model Number **** from *** Hardware in Macon, Georgia and after I put a dab of peanut butter on the bait part of the trap, the arm bar will not reach the plastic pedal to set the trap. Your traps are useless without bate. I am very frustrated. Why do you sell a product that doesn't work?

    Woodstream Corporation is NOT a BBB Accredited Business.

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