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Business Profile

Auto Detailing

Werks Detailing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had Urban Werks tint the windows and install PPF on my new 2023 ***** model *. Two days after installation my rear window overheated at the defrost and cracked the rear window. I took the car to ***** as Urban Werks stated this was a ***** issue and not tint issue. ***** stated this was a tint installation issue causing a short at the location of the crack as seen by the tint melting. The Urban Works manager ***** spoke with the ***** service manager and stated that they would ensure the customer is taken care of and if ***** didn't cover the replacement to go ahead and do it and bill Urban Werks. Shortly, after ***** called and asked if i didn't mind waiting and he would try to get the Mechanicsburg **** location to perform the work and cover it. I agreed to that proposal. He also stated that if that was inconvenient to go ahead and get it replaced at the shop i was at but i told him i was OK waiting. Several days later ***** called me telling me they would not cover the replacement as he previously stated and that i would be responsible for it. He then proposed 50% but told me he'd talk with the owner more all call me back. Now the owner refuses to call me and ***** told me they will not cover any of it. I am disappointed in ***** the manager making statements that he'd take care of his customer and cover the replacement and then going backwards on it. This is a terrible way to run a business and not back up the damage they did to a customers window after i spent $2200 on the tint and PPF.

    Business Response

    Date: 04/05/2023

    ** ******************* contacted our shop, Urban Werks, in regards to this issue with his vehicle and has agreed to accept our offer of covering the replacement of the rear glass on his Tesla Model 3. I have attached screenshots of the email correspondence between myself and ******************** 

Werks Detailing LLC is NOT a BBB Accredited Business.

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