Complaints

This profile includes complaints for Fulton Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fulton Bank

  1 Penn Sq Lancaster, PA 17602-2853

• 

  Fulton Bank

  1423 S Market St Mechanicsburg, PA 17055-5636

• 

  Fulton Bank

  65 W Main St Leola, PA 17540-1801

• 

  Fulton Bank

  2677A Shillington Rd Sinking Spg, PA 19608-1758

• 

  Fulton Bank

  PO Box 4887 One Penn Square Lancaster, PA 17604-4887

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new bank account with Fulton on October 13,2023. The promo was to use your debit card 30 times, and direct deposit of $500.00. I called on November 13 and spoke to someone and the very nice woman stated I made all the necessary transactions, and I would be receiving the $200.00 promo. Today is 01/11/2024 and I've called numerous times, and all the customer service reps have stated I should be entitled to this promo as I have done all the necessary actions. I signed my husband up for an account a week before me, and he did the same exact thing I did and got the promo. I'm the one that signed him up for his account in the first place, so I did it the EXACT same way, and now they aren't holding up to their advertisement.

  Business Response

  Date: 01/19/2024

  January 19, 2024

  Dear *** ******:
  

  I write in response to the above-reference complaint of a customer of Fulton Bank, N.A. (the “Bank”).
  

  The Bank has investigated this complaint. Following our investigation, we have corresponded with the customer, and the Bank now considers the matter to be resolved.

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  

  Sincerely,

  Customer Advocate
  Fulton Bank, N.A

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called myerstown ,pa branch of fulton bank to resolve issue, person at the bank from beginning of call seemed irate after asking about my issue without any help employee at bank said very angry: u can close ur account and go to another bank "and hung up on me , this unprofessinalism is something I haven't experienced in all my years as a faithful customer of fulton bank. I called back to speak to the bank manager who became irrate. Not at the employee but me for bringing it to her attention, she had a who the **** do u think u are attitude. I truly believe I can't be the only victim of this branches abusive behavior. This can't be the standard of a fulton bank .A bank I have been at for years.

  Business Response

  Date: 12/28/2023

  December 28, 2023 

  Dear Sir or Madam:
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  
  The Bank has reviewed the matter and has responded directly to the customer.
  
  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

  Customer Advocacy
  Fulton Bank, N.A. 

  Customer Answer

  Date: 12/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Debit Card ending: **** I called Fulton Bank customer service line total of three times in the month of December regarding putting a stop-payment on my debit card transaction for *****. first time I was told it was going to be stopped I would be charged $30 fee I called back the second time because I didn't see the $30 fee and when speaking to the second Rep he told me the first Rep didn't get all my information and was glad I called back he then proceeded to get my information needed and then he assured me everything was going to be done correctly and I would see the $30 fee at the end of the month I called the third time to make sure everything was in place and the Rep said she needed to fix a couple things and assured me that I wouldn't be charged . On December 22nd I was charged $267 out of my account which I called three times to stop previously. I have been a customer with Fulton Bank for 20 years and can't believe this happened. 

  Business Response

  Date: 12/27/2023

  December 26, 2023

  Dear Sir or Madam:
  
  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  
  The Bank has reviewed the matter and has responded directly to the customer.
  
  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

  Customer Advocacy
  Fulton Bank, N.A

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a checking account with Fulton Bank. Their policy on funds available, well in all actuality they do what they want to. I would make a deposit and it would be available immediately. The next time it was the next business day. I deposited a check for $7000 and it was supposed to be clear in 3 days and on the 3rd day it broke into 2 parts, $5200 and $1700. The $5200 wasn't available for 8 days and the $1700 was available in 3 days. Plus I had difficulties with I previous deposits. I was fed up with the entire situation and opened another account with *** Bank. I transferred any auto payments to the new account and only left approximately $2 in the account. I also turned off my debit card so I knew definitely no charges could be made on it. There isn't any minimum balance fees or penalties associated with this account. I also contacted Fulton Bank and informed them what I did and that there won't be any transactions associated with my account and if there is it's your own fault and documented it. Three weeks later I received a letter through us postal mail that my account was overdrafted and a penalty was applied. They never informed me as to who tried to charge my account. Nor did I receive an alert on my phone like I normally would. Today I received a letter through us postal mail saying the account was closed and reported to **************** To limit my availability on opening future accounts. I went through a very hard divorce and my credit was shattered after having a 850 score for 15 years or better. I've been working hard to build my credit back up and don't need crooked banks like Fulton interfering. I checked their reviews out online and they aren't very well liked at all. Many other people are having the same problem. Why are businesses with bad reviews and so many complaints allowed to report anything on consumers. I don't know if you can help me or not on this but they are playing with peoples money and doing shady business.

  Business Response

  Date: 11/28/2023

  November 28, 2023

  Dear Sir or Madam:
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  

  The Bank has investigated this complaint. Following our investigation, we have corresponded with the customer, and the Bank now considers the matter to be resolved.

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  

  Sincerely, 

  Customer Advocate
  Fulton Bank, N.A.

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by text message twice within an hour about a fraudulent charge to my account. I was asked to approve or deny the charge. I denied it both times. It posted to my account anyway, and the cancelled my debit card. The next day I went to the bank in person to straighten out the issue and order a new debit card. Fulton Bank shredded the old card. A few days later I noticed the fraudulent charge was still on my account, so I used the secure messaging service to inquire about it. ************** told me that the charge would stay on my account until they had investigated it, that only a temporary hold had been placed on my debit card, and that I had not ordered a new card. Knowing this to be wrong, I asked her to please check that again, and gave her the complete details of the visit to the bank. In the meantime, all of my automatic deductions had been rejected, I had my TV service turned off, and I had to go to the bank each time I wanted cash, or zelle a friend and ask them to withdraw it and give it to me to even put gas in my car. There is not a branch of Fulton close to my house. ****** stuck to her story, claiming my card wasn't cancelled, that i had not ordered a new one, and that the money would not be returned to me until they investigated the problem. I kept uploading documents and providing descriptions to try to convince her she was wrong, but she had no interest in facts. After each response she marked the ticket a resolved, even though it was far from resolved. A week later I made another trip to the bank. I found out that what ****** had been telling me was incorrect, the card had been ordered when I thought it had been, and had the matter been dealt with properly in the first place the money from the fraud would not have been deducted from my account at all. The card ****** claimed I had not ordered was in the day's mail. After getting back with ****** regarding the fraud charge on my account, she continued to deny all of it. I asked to speak to her supervisor, and she has been dragging it out for the last 2 days. First she said the fraud unit would contact me. I told her I didn't want them, I wanted her supervisor. We have now been through another day of her putting me off. At one point I would have probably let this go, but at this point no way. Her attitude, lack of diligence, and overall poor demeanor need to be brought to the attention of management.

  Business Response

  Date: 10/10/2023

  October 10, 2023

  Dear Sir or Madam:
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  

  The Bank has reviewed the matter and has responded directly to the customer.
  

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

  Customer Advocacy

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was put in the deferred payment program and was told that won’t have any problems. Fulton Back reported my account to the Credit bureau and I drop my credit score by 143 points. They didn’t tell me that they were reporting my payments or history in a different program. Every time I call them, they will never answer you never respond back or never call me in reference to this. They’re hard to get in touch with and never answer or respond back to phone calls.

  Business Response

  Date: 10/04/2023

  October 4th, 2023

  Dear Sir or Madam:
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  

  The Bank has reviewed the matter and has responded directly to the customer.
  

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

  VP - Manager Customer Advocacy

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Covid Forbearance and was generously granted forbearance for 6 months. On Fultons website and I was told on the phone that you can request an extension for another 6 months. On July 18th I spoke with ******* requesting the 6 month extension and I was promised a call back which I never received. On August 10th I called again and spoke with ********* and I was again promised that they would let me know if the extension was granted, On August 21 I spoke to ***** again requesting the extension and again I was promised a call back and I still haven't heard. on their website it states "Approximately thirty (30) days before your plan is scheduled to end, a Bank representative will contact you to discuss your financial situation and provide information on the repayment options available to you based on the mortgage or loan product you have. Not all repayment options are available for all mortgage products. Some of these options may include: An extension of forbearance for an additional 6-month term; Remittance of all suspended payments (to include any delinquent balances prior to forbearance) in a single payment; Remittance of a portion of your suspended payments (to include any delinquent balances prior to forbearance); A payment deferral, resulting in all outstanding balances (to include negative escrow amounts) being moved to the end of the loan term without extending the maturity date resulting in a large final payment; A loan modification, resulting in a change to the terms of your mortgage/loan agreement in order to provide more manageable payment amounts over time; or A complete payoff of your mortgage/loan balance and satisfaction of our lien."I haven't received a call from anyone at Fulton. what's even worst is that I got a bill for all "missed" payments due by September 1. I'd love to get clarity in this manner and get my forbearance extended 6 months.

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The inquiry is fraudulent. I have not taken any kinds of services, goods, and/or money as a result of this fraudulent activity. ****** ***** 04/25/2023 ************
  
  This company has pulled my report multiple times without my knowledge. I did not inquire or seek any assistance from them. Thus, the inquiries should be remove immediately in accordance to the **** Credit Repair Law. ****** ***** 04/25/2023 **********

  Business Response

  Date: 09/05/2023

  August 28, 2023 

  Dear Sir or Madam:
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  

  The Bank has reviewed the matter and has responded directly to the customer.
  

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely, 

  Customer Advocacy
  Fulton Bank N.A. 

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many years ago my parents purchased for me two IRA CDs from Fulton Bank. When the IRA CDs were coming due in the pandemic, I called to roll those CDs over into a ******** IRA account. I was told that was impossible to do over the phone (I have learned that this is false) and was advised by Fulton that my best course was to allow the CDs to rollover into new Fulton CDs until the end of the pandemic. Both CDs came due again in July 2023. I called Fulton in May /June to start rolling the CDs into my ******** Rollover IRA account once they came due. I was told that I could not begin the process until the day they came due or up to 10 days after. (I have learned that this is false). On the day that the first CD was due, I called Fulton and was told that I would have to come into the bank to complete the rollover and it was repeated that I have 10 days after the CD is due. I came into the Northfield branch in that period and was told that because a rollover was between Fulton and ********, I should do the rollover on the phone. I went home and immediately called Fulton. I was now told that because the CD due date had passed although I was in the 10 day period, that the CD had already rolled over and I would have to wait until the next time the CD was due. (This is also false). ******** told me it was impossible for them to complete the paperwork and get it to Fulton in the time remaining on the CD (it would be possible had I started in May/June when I first tried). I went back to Fulton and demanded that they put the funds from the CDs that came due into a money market account so that ******** could transfer the funds into my Rollover IRA account as soon as possible. Now Fulton Bank is claiming that my funds cannot be transferred because a Rollover IRA account is different from an IRA account (not true) and I must come into the bank to sign more papers that I have already signed and were sent by ******** (not true).

  Business Response

  Date: 09/06/2023

  September 6, 2023

  Dear Sir or Madam:
  

  I write in response to the above-referenced complaint of a customer of Fulton Bank N.A., (the “Bank”).
  

  The Bank has reviewed the matter and has responded directly to the customer.
  

  Thank you for this opportunity to respond to this complaint. Should you have any further questions concerning this matter or require any additional information, please contact me using the information below.
  
  Sincerely,

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2023, a hacker hacked into my bank account at Fulton Bank and withdrew $84,000 VIA 17 different ACH transactions. Fulton Bank gave me back $10,000, and the FBI retrieved another $14,000. However, Fulton Bank refuses to take respoabilty, and we are now at a loss of $60,000. This transaction where not authorized by me or anyone on my team. It was a fraud, and I think the bank should be responsible for protecting the money I keep in my bank account. I have attached the photos of the bank statements showing the fraud in ach transactions.

  Business Response

  Date: 07/31/2023

  July 31st, 2023

  Dear *** ********:
  

  On July 11th, ********* ****** and I met with you via phone call and communicated our position on this issue. We followed up to that meeting with a written letter. Currently, our response and position remain unchanged. Please refer to the letter response you received in early July.
  

  Sincerely,
  
  VP - Manager Customer Advocacy
  

  Customer Answer

  Date: 07/31/2023

  The business response was that they aren't taking responsibility and don't want to engage with us on this issue anymore.  Everyone I talk to including bankers from different banks say that because we didn't authorize or create the ACH the bank should take responsibility  
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 07/31/2023

  As mentioned in my previous response, the customer's concerns have been addressed via written letter. They should refer to that letter. 

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Firstly, the letter didn't address how the hacker got thru the text verification or how they changed the number that got the text verification. Also, It didn't address why the bank didn't stop the transactions when there was 18 transaction some of them where duplicate amounts, They should have stopped the transactions simply because they where such unusual transaction. Lastly, Fulton Bank still has a fraudulent website up, when you ****** Fulton bank the 6th result is a fraudulent  website. Why hasn't Fulton bank worked with ****** to suppress the site. Fulton bank was clearly negligible in protecting their customers money.

  The letter just said that they don't think that Fulton bank is responsible but talking to many bankers, FBI  agents and lawyers, because we didn't authorize or make the transaction the bank should take responsibly.

  One last point, when the FBI  reached out to Fulton to get some information so that they can freeze the bank accounts that the money went to  it took Fulton bank a few days to give it over. Why didn't Fulton give it the same day especially because every day counts in these situations the longer you wait the less likely it is to recover the funds. Seems like Fulton really didn't have our back and didn't care about our money 
  
  Regards,
  
  ***************************