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Business Profile

Business School

YTI Career Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business School.

Complaints

This profile includes complaints for YTI Career Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

YTI Career Institute has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • YTI Career Institute

      3050 Hempland Rd Lancaster, PA 17601-1310

    • YTI Career Institute

      1405 Williams Rd York, PA 17402-9012

    • YTI Career Institute

      2900 Fairway Dr Altoona, PA 16602-4457

    • YTI Career Institute

      3200 Pleasant Valley Blvd # A Altoona, PA 16602-4310

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billing Fraud-Summer Quarter, May 30, 2022, through August 12, 2022. YTI Career Institute, 1405 Williams Road, York PA 17402, ###-###-####. My daughter enrolled at YTI for the Spring quarter, March 21, 2022-May 27, 2022. She attended the orientation via ****. She did not attend any further **** classes nor complete any assignments. It is YTI's own policy to dismiss students from the roles for non-attendance or failing to maintain grades. YTI continued to bill her to include billing for the following summer quarter resulting in an amount due of about $4,500. On May 23, 2022, her instructor sent her an email (see attachment) stating that she would be dismissed from the program by 5 PM that evening for non-attendance. This email was sent a few days before the Spring, 1st quarter ended and the Summer, 2nd quarter began. YTI continued on billing for the Summer, 2nd quarter. I presented these facts to YTI and requested a bill adjustment. I was denied. I contacted the campus director and asked for a face-to-face meeting. My request, ignored. I was told by Darlene D******, campus director, that this is not her area of business, and she cannot help me. I contacted *****@porterchester (Keisha) via email and was told that the bill will not be adjusted. To resolve this issue, I want to see my daughters bill adjusted to reflect the fair amount owed. She should have been dropped with in the 1st 2 weeks of the 1st quarter for non-attendance/grades as she did not complete the course work or attend any classes. (I have tried calling on several occasions. No person answers the phones. Tele messages go unreturned. My daughter's emails to billing are being ignored. I did fill out a form that grants me permission to speak with the school regarding my daughter as she is 19 years old.) YTI has a rating of 3.3 stars based on poor customer service, billing practices, and poor quality of student education. Military veterans should use VA benefits elsewhere.

      Customer Answer

      Date: 09/07/2022

      Tell uBefore processing the complaint, we need you to provide some additional information.  Please respond to the following points:
       Please provide your daughter's name. Is she aware that you are filing on her behalf?s why here...

      My daughter's name is *********************. She is aware that I am filing complaints on her behalf against YTI Career Institute with the BBB and the ********** of ******** *******.

    YTI Career Institute is NOT a BBB Accredited Business.

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