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Business Profile

Electronic Equipment Repair

uBreakiFix - East Lancaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Amanda W

    Date: 09/15/2024

    I am extremely displeased with the service I had gotten today! On 8-18-2024 My 13 year old daughter had mowed yards for our neighborhood to save her money to replace a iphone11 pro max phone we had laying arounds screen. The technician had told me yes I can do that give me 30 mins. She paid $200 to get it in working condition. She had a case and screen protector on it. A few days later it was acting up and the touch screen (what we had replaced) was hardly working and the actual screen had popped off the frame of the phone!. With cheer practice and attending to care for my 6 year old diabetic I could not get up to have it looked at right away. I went up to the ********* location on route 30 and the tech guy working said oh yes it definitely should not be doing this give me 40 mins and I will have it fixed for you. I went to the ***** behind the store location and then returned. He had then told me that this was an error from them replacing it BUT since her phone had a scratch on the screen they would not replace it, that the WARRANTY would not work through *****. (I had NEVER received any warranty papers, no terms and conditions and no receipt. I was told it would be emailed to me. I refused to pay the discount price $80 to get her screen fixed due to their mistake. It should not even go through warranty due to this not being my daughters negligence. This should be replace at no charge due to a tech not properly doing his job. My daughter is upset and her hard earned money was thrown away due to negligence of UBREAKIFIX's employee. I asked for a receipt and just got a survey instead. From what I can see this is fraud. They will not honor their ************************************************ that will was an error on their end.

uBreakiFix - East Lancaster is NOT a BBB Accredited Business.

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