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Business Profile

Fast Food Restaurants

KFC Store # H730042

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the KFC Location located at **** ******** *** Lancaster Pa ***** June 7th around 7pm after a long day of work. Moving quickly i didn't see a sign posted on the front door that stated "PICKUP ORDERS ONLY" When I got to the counter to place my order I was ignored by the workers. In which one of the younger girl then stated we are not taking order in the Lobby only online orders and drive thru. I asked why was the lobby cleaned and closed> She ignored me and walked off. I asked for the manager in which this short Lady with **** colored hair then yelled from the back " IM NOT TAKING NO LOBBY ORDERS ONLY ONLINE AND DRIVE THRU" When asked if I could speak to her she refused and when I asked how do I order online is there a App or something I was ignored as well. After a few minutes I found the app and was able to order. When the 8 piece chicken came up and I received it all the chicken was dried out and nasty! At this point I was disbelief and I left the location quickly after trying to eat the meal in the parking lot. Upon doing so I dropped my envelope with $4500 cash 3 days pay in there parking lot as a direct result of this incident. When I called the establishment to see if one of the workers had picked it up because someone was cleaning the parking lot when I came back I was hung up on. KFC is responsible for this

KFC Store # H730042 is NOT a BBB Accredited Business.

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