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Business Profile

Hardwood Floors

Armstrong Flooring, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/04/2018 I ordered 18 cartons of Armstrong 16 x 16 Luxury Vinyl Tile, Armstrong grout and Armstrong adhesive for a cost o $1,442.10. This was shipped out approx. 01/16/2018 and installed by a local company 02/10/2018. The reason I chose Armstrong Alterna was the 25 year "lifetime" warranty I was told came with the product. I live alone and only wear sllippers in my home and have never had a dog.. I have only used Armstrong Once and Done since installation per the warranty.. Some tiles are discolored. This floor does not clean well especially around the perimeter. I only use a mop with removable soft washable covers and frequently change the mop heads while cleaning the floor. There are numerous chips in the vinyl. Absolutely not related to anything being dropped on the floor. This is the worst flooring I have ever had and have had better floors with peel and stick tiles.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and had installed 1155 sq ft of Armstrong Vivero best Kingston walnut u2050 in 2017. This was purchased due to its lifetime warranty. The flooring has gaps at the ends and along the long edge of the planks as well as at least 60 chips out of the ends of the planks. The installer ****** Floorcovering examined the flooring and sent a claim to Armstrong which was denied. Oddly, Armstrong asked if there were any left over planks for them to review for manufacturing defect, there were 3 pieces left, but the claim was denied before the remaining planks were mailed to Armstrong. An appeal was made and another gentleman sent by Armstrong was sent to take photos of the excessive number of gaps and chips and it was denied again. Had I purchased the cheapest alternative this may not have been a surprise. But having purchased the most expensive version available and following all instructions as to care it seems this product should have held up better and if not then Armstrong should honor their lifetime warranty. I am seeking reimbursement of for the cost of this defective product. Attached is a sampling of the flooring.

Armstrong Flooring, Inc is NOT a BBB Accredited Business.

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