We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Lancaster Lincoln Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked a one night stay at the Lancaster Lincoln Inn on October 12, 2024 at 7:20 PM. When we got there, we went inside, and the man behind the counter welcomed us and showed us where our room was located. The check-in was contactless and they gave us the code for the front door, as well as, our room number (110). We walked down the hallway and to our room. We noticed that there were teenagers sitting in the hallway listening to music, goofing off, and all of their things were outside of a room. It was very strange. They were sitting a few doors down from our room, which made me start to feel very uncomfortable. We put the code into our room door to get in. When we walked in, it was very dusty, smelled old, and looked very outdated. My husband and I started walking around the room and noticed that there was a *****, as well as, ***** traps in the room. There was also hair in the sink and bathtub. It was very unsanitary in this room and my husband and I could not stay here with bugs. We walked out and I spoke with the man at the counter and asked for my money back. He said that it is non-refundable and I explained how there were cockroaches, hair, and dirt everywhere. He said there was nothing he could do and to email the people who I received a confirmation email from. I did this as soon as exiting the hotel at 8:24 PM on October 12, 2024. I have given them more than a week to contact me back and they still have not responded. Having a non-refundable policy when there are roaches, ***** traps, hair, dirt, and dust in the room is unacceptable and is a health hazard. They should be inspected by the health department and I want my money back for this unsanitary room that I was charged $132.09 for when I did not even get to stay. We had to drive 2 hours home after we left since we did not get a refund and could not make other arrangements for the night.

    Customer Answer

    Date: 11/17/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Lancaster Lincoln Inn regarding complaint ID ********.

    Regards,

    ****** *******

Lancaster Lincoln Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.