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Business Profile

Hotels

Wingate by Wyndham

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Gary S.

    Date: 03/14/2023

    Gary S.

    Date: 03/14/2023

    I booked my stay in December and confirmed reservations 2 weeks before my trip. We showed up at the hotel at 5:40pm and there was no one at the front desk, around 6pm someone showed up for work (and probably shouldn't have!!). I gave him my name and he said "you're not on the list". I asked him how that was possible when I confirmed 2 weeks ago and the payment was taken out of my bank around 1pm that day. He said that checkin is at 3pm and around 3:30pm if you're not there they start giving rooms away so they don't have any open rooms. After a while of back and forth with him he said "I don't have a room for you so get the F out of my line" Luckily I booked through a travel site and they found me another place to stay and they paid the difference. Do yourself a favor and DO NOT book here!!!
    If a zero star review was possible I would have left it!

    Wingate by Wyndham

    Date: 03/15/2023

    Hello Gary,

    Thank you for providing your feedback.

    I am truly sorry to hear of your experience in Lancaster, PA. To better assist you, please provide us with the following:

    * Confirmation number
    * Exact address/name of the hotel
    * Under what name was the reservation booked
    * Date of arrival (exact date of stay)

    Once we receive your response with the requested information we will submit your concern to the property for their assistance in resolution.

    Thank you for choosing Wingate by Wyndham.

    Kind Regards,

    Melissa
    Liaison, Customer Care

    Wyndham Hotels & Resorts, Inc.

  • ROLAND F

    Date: 11/07/2022

    I made a reservation for this hotel at a discount price for a one night stay, I then received
    a email reconfirming my stay then I received a phone call on Saturday that the manager canceled my
    reservation because they over booked. I feel I was canceled because of the discounted
    price and I feel it was because the manager could get a higher price for the room. When
    the person called she was rude to me when I was asking the question why my reservation was canceled and I ask to speak with the manager she told me he doesn't talk to anyone. I had booked the reservation weeks ago, I feel this is a poor way to run a business.

Wingate by Wyndham is NOT a BBB Accredited Business.

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