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Business Profile

Lawn Maintenance

Lawns717

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A fence was put in 2021 and every year we have an issue on the exact same spot. Year 2023 it was not stable and they stated they would be more concrete to stablize the post. The year after they had to do the same thing, ***** was swing back and forth. The whole panel flew out due to not being stable. Same thing is happening again and they will not even respond to any of my concerns. All I wanted to know is why this keeps happening. I did get a second opinion and the business stated they did not put the wood in the post to stabilize it. I want them to correct the issue or check to fix the issue they should of done the first time,

    Customer Answer

    Date: 04/17/2024

    Attached is the email of **** who stated they will take a look at it and never did.   I reached out twice after and he never replied.   His number is ************ and email is attached.  
    thank you

    Customer Answer

    Date: 04/17/2024

    I reached out twice after and he never came to look at it or has replied.    Attached is the email and phone number for him. 

    Business Response

    Date: 05/14/2024

    Please see attached response. 

Lawns717 is NOT a BBB Accredited Business.

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