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Business Profile

Lube Services

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a follow up email containing all details necessary. Good evening ***************************,My name is *************************** and I came in to speak to you about a cracked oil pan in my vehicle after coming to the Columbia Ave Valvoline a few weeks prior. Here is a summary of events: -Oil change at Columbia Ave, Lancaster, PA Valvoline on 5/30 -Noticed oil leaking on 6/17, bought oil and took to garage near my house (I needed to be able to walk since I was without transportation) -6/19 I was notified by **** ******** Tire on ***** ****** in Lancaster that the reason my vehicle was leaking oil was due to a cracked oil pan. There were no issues with my vehicle until my oil was changed on 5/30 and Valvoline employees were the last to touch my car. -6/20 Picked up my car from **** ******** and paid almost $800 for labor and parts, drove straight to Columbia Ave Valvoline and spoke to you. You provided me with your contact card and information about how to make a claim. I also sent photos to your email and the customer care documents center and made the claim later that day. You never responded stating you received the documents. I called customer care and they told me the documents were received. -I called the customer care service line on 6/24 to check on the claim, it was still being investigated. -I called again on 7/6 and the woman transfered me directly to the Valvoline store on Columbia Ave. A man named ****** shared that you were not in on 7/6, but would contact me to follow up. -No return call from you, ********, no response to email - 7/8 - Called customer care and spoke to ********. She called the store and they told her he went home at noon and won't be back in until 8am on Monday 7/10 My claim number is ********* Please feel free to email me back or call my cell phone, ******************* or **************.Thank you,~***************************

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

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