We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my vehicle to get an oil change and have been going to this business since I purchased the vehicle there has never been any oil leaks ever no drips no burning oil ever reported from there over the last 4 years Ive been taking the vehicle there I get the oil change and they say no leaks again they change the oil and again say no leaks I leave and lose 3.5 quarts in a very short Amount of time so I go back thinking maybe they forgot the oil pan bolt or striped it it does happen and they check again and say no leaks again when clearly it lost 3.5 quarts so there is definitely a leak I. I leave and go to mechanic and they found that they cracked my oil filter housing and it is $1000 to fix and they are refusing to fix what they broke which is the one and only thing they touched top side of vehicle is now broke and leaking a lot of oil I have since had to pay to get a rental car I have been coming to this business since for almost 20 years and they make a mistake and treat their long time customers this way and I understand mistakes do happen but own up to them and make them right I would like them to pay for the fix of the oil filter housing and reimburse me for the cost of the rental car

    Business Response

    Date: 03/14/2025

    Below you will find our response to the customer complaint. Complaint ID ********; ***** *****:

     

    The oil change for ***** was performed on 1-18-25. ***** reached out to Valvoline Instant Oil Change on 2-8-25 stating the vehicle was leaking oil. ***** brought the vehicle in, and the facility double checked everything on the vehicle and realized nothing was leaking. ***** again came back to the facility to say he has been adding oil to the vehicle and that his oil filter housing needed to be replaced. Attached is the receipt of how much Valvoline Instant Oil Change paid to fix ***** ***** vehicle. Im unsure why ***** ***** is requesting any type of compensation, if the vehicle was fixed as you can see attached. On 2/20/25 we paid an amount of $1,208.00 to have Blairs vehicle fixed, even though we werent one hundred percent sure that we caused this issue.

    Customer Answer

    Date: 03/14/2025


    This issue has been resolved and am happy with the come complaint was filed before issue was resolved thanks Valvoline 
    ***** *****

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for an oil change and the employee dented my hood and weakened the structure of the hood prop. The incident was caught on camera and the manager said, "we owe you a new hood." I was told to get quotes for the replacement. We got two quotes and both collision shops said it needed replaced due to the integrity of the hood. I was then called from cooperate Valvoline with a repair man they said would be "fixing" it and not replacing it. Not only is the mechanic not conveniently located but he isn't a licensed ****** dealer. I will also need a rental car, which costs an average of $71/day and I was told they will only reimburse me $50 a day for a rental. I was also told that if I don't use the mechanic they want, they wont be paying for anything. I came in for a simple service and left with a big repair. This is completely unacceptable. We did nothing wrong. We have the right to use a reputable collision center to replace our damaged property and be provided with complete coverage for a rental vehicle.

    Business Response

    Date: 02/26/2025

    Good morning,  We are not denying the complaint.  We do take responsibility for the dent in the hood.  The quote that ****** provided they added unnecessary items that needed done.  They listed that they need to take off the front bumper on this repair which has nothing to do with the hood dent. I have attached the estimate we obtained and willing to pay this amount plus a rental for ***** a day while the vehicle is being repaired. If you have any other questions please feel free to reach out to me.

     

    Thank you,

     

    **** ************

    District Manager PA South

    ********************

    *******************

    Customer Answer

    Date: 02/26/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22825840

    I am rejecting this response because: this isnt an acceptable solution. The hood needs replaced, not repaired. The structural integrity has been ruined. They never took my van into a shop to be looked at. I however took it two places (as requested by them). Also, $50 a day doesnt cover the cost of a rental. A van rental is over $72 a day. They need to replace the hood since it is the only option. 


    Regards,

    ****** *****








Valvoline Instant Oil Change is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.