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Business Profile

Medical Marijuana Dispensaries

Vytal Options - Lancaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Vytal Options on 10/28/2024 to purchase something that I saw on sale on their website. The item I purchased is called a *** 3, name brand vaporizer. What was advertised was a *** 3 basic set that included all of the extras of the *** 3 Complete package. The basic is listed at $200 and the complete is listed at $250. I spent $200 and only got the basic set without the extras listed on the advertisement. I assumed the advertisement was legitimate considering the *** 3 is being discontinued. I have screenshots of the advertisement as well as a video. I called and left a message at their corporate office, which they did call back and leave a message for me once. That was a few weeks ago. Since then I have called at least 3 more times and left messages as well as sent an email with all the details. They have failed to respond back in any manner. I went into the facility twice about the situation and all they can say is they shouldn't have sold you that. Well I did open the package and they have a no return policy. But they didn't sell me what was on the advertisement. I don't know if they are considered a medical provider or not. Medical Marijuana and accessories. I purchased this on sale because it was advertised to have a concentrate addition. I am allergic to opiates and I am getting back surgery, so I bought this for the concentrate insert for pain. So I have proof, I went in and showed them. They told me to contact the manufacturer, which I did. The manufacturer told me they had nothing to do with the advertisement and are not liable.

    Business Response

    Date: 12/13/2024

    Good afternoon,

    I am the Director of Dispensary Operations for Vytal Options and have been trying to reach ***** to discuss the issue. I had tried to call him prior to receiving this complaint but have also tried twice since receiving this letter. ***** is correct about in store policies on accessory returns but we are always trying to work with patients to get a solution that works best for them. We are limited by a highly regulated industry in Medical Marijuana that the ******************** has oversight and strict regulations. My understanding is that he used his reward points to purchase this item which makes it more difficult to return and that may have added to the in store difficulties. We can surely find a solution that would satisfy ***** and I look forward to discussing with him. He is a valued patient and member of our Lancaster dispensary community and am glad he was able to take advantage our best in industry rewards program. We do not want him to feel as though he was cheated in any way and will do what we can to resolve the issue.

     

    Thanks,

    Matt 

Vytal Options - Lancaster is NOT a BBB Accredited Business.

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