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Business Profile

Motels

Country Inn of Lancaster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried unsuccessfully and numerous times to contact this establishment to cancel my reservations scheduled for April 11, 2023 to April 13, 2023. When I made the reservation, I asked for a confirmation number to be emailed to me. I have never received a confirmation number. Now I find I am being charged a non refundable fee of $338. I have left numerous messages for someone to call me but still have heard nothing. The reservation was made through Reservations.com who told me to contact the establishment directly. I am getting no where! There is nothing to upload as I NEVER received anything. This type of business practice does not bode well for the tourist industry in Lancaster, **!

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I were in the area for the Lancaster Classic. We attempted to stay at the Country Inn on January 27th. We arrived late and took a shower from the long day we had. We were ready to go to bed so we uncovered the top blanket and noticed someone else's hair ALL over the pillows and the sheet. This showed us that they do not wash their sheets and no longer wanted to stay in the hotel. We showed the pillow to the very young front desk kids and they too were disgusted. We booked this through ********** and after several attempts were unable to get our refund back even though there was someone else's hair all over the bed. I have been in communication with them via ** (that's the only way to get a hold of them), and they just give me the run around day in and day out. We have been in communication with hotels.com and they keep sending emails and telling me they can't get a hold of them. Based on previous reviews that we didn't read based on the high star rating, they have also had issues with refunding people because of their dirty bed (a couple instances of bed bugs). Their lack of communication to both me and ********** is inexcusable as a business. If any possible customer is reading this--never give them your business.

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went and stay at this hotel and the were suppose to give us a 200 dollar refund once we checked out and we haven't received it yet and they have hotel cleaning staff charging guest 8.00 for fresh towels during their stay

Country Inn of Lancaster is NOT a BBB Accredited Business.

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