We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Apex Asset Management, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received an email from APEX debt recovery systems saying I have 4 hours to contact them about about an outstanding loan of $1024 or they are filing it with the court. The **** # given is ********************** They use phrases like your county courthouse and you need to pay this or we can just go to courtIts got to be a scam. Some older people may actually fall for this No contact number. Im uploading email screenshots

  • Initial Complaint

    Date:10/28/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company "Apex Debt Recovery Services" has not been cooperative in providing me with a phone number or has made any contact with me via phone. They say they are "not allowed" to make contact via phone call. They did not provide any direct information of debtor name. They have also said that they will pursue legal action. They only provided a link to a payment set up website (I have not opened). I requested they call me as I am "confused as to how to make payments." I feel this is a false company making harassing and threatening claims with no actual reference to any actual existing debt.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to extort money.

  • Initial Complaint

    Date:09/22/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are informing you that this is your final notice and last opportunity to make payment. Unless we have the permission from the registrar department for an acceptable proposal for payment to be obtained forthwith, we shall immediately commence legal action against you. If the matter goes the far you will also be liable for all attorney fees & court costs. Such an action will also adversely affect your credit rating. Docket File: {***********-**********} Creditor: Cash Advance In order to resolve this matter, We have provided the following payment options: Full Amount: $1024.00 Discounted Amount: $312.00 Today (70% Debt Reduction) Micropayments: $38.00 Every two weeks (Start Today) To settle this case outside of court today than send us email at mailto:settlement.apex@*********.net Regards, Apex Debt Recovery Services *** ****** ******* (Account Coordinator) Note : It is possible that our previous emails fell through the cracks or delivered in spam because of words like (credit, loan, payment etc.) Disclaimer : Micro Payments Settlement | FDCPA |Apex Debt Recovery Services © 2023 This standard email footer is used to protect attorney-client privilege, which generally applies to communications between an attorney and their client, provided those communications are not disclosed to a third party (or made for the purpose of committing a crime or tort). This is one of the oldest recognized privileges for confidential communications. It is critical to the attorney-client relationship because it gives clients confidence, they can be forthright and their attorneys are then better able to provide candid and effective advice. The possibility of disclosure to a third party is the specific reason the disclaimer is included.

  • Initial Complaint

    Date:09/22/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two emails from ******** **** ****** and that i owe 1238.00 from cash advance inc and that Apex Recovery Systems is the collection agency that claims to have my information. and threatening me with legal action and possible arrest if i dont pay a settlement.

  • Initial Complaint

    Date:09/21/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/20/23 I received an email from Apex recovery stating I owed a debt of $1024.00 and I had two Options to pay $38 every two weeks or pay $312 and they would consider it paid in full . I emailed back and asked who they were looking for and if there was any proof of this debt they stated it was a cash advance , I informed that I needed to see proof of this debt and signed signatures of me agreeing to pay , both times I was contacted was outside of normal business hours which made me look them up on the BBB to see if there was any complaints . They stated they would sue me and I would have to face authorities and pay $4000 in court. I informed them not contact me because they were misspelling words and they was not a direct contact number . I was asked to make a payment through PayPal which I refused

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving emails from Apex Recovery Services regarding a debt in the amount of $1024.00 that I owe from 2018 to **** *******. I have no idea who this company is. Apex is offering a debt reduction of $512.00 and if I make a one time payment today the debt will be considered paid in full. They also state if I do not reply to their emails this debt is considered valid. There is no contact number to call only an email link for settlement which I will not click on. I believe these emails are scams.

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting fake emails from this company

    Business Response

    Date: 09/14/2022

    This complaint is not regarding our company.  We are APEX Asset Management, LLC located in Lancaster, PA.  We do not collect for this creditor and have no records of the complainant.  The correct agency for this complaint is **** ******** which is located in Texas.

    Thank you,

    Sonja T******

Apex Asset Management, L.L.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.