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Business Profile

Property Management

Douglas Tree and Property Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Douglas Tree Service cut down three trees and ground the stumps between November 1-3, 2022. One of the trees was on the property line and my neighbor sent me a letter on November 3, 2022 stating that Douglas Tree Service dropped some part of the tree on their clothes line causing damage to the poles and line and some small landscaping damage. I contacted Douglas Tree Service on November 4, 2022 **** form them and asked them to fix the issues. They returned and fixed some of the landscaping issues and left a business card for my neighbor to contact them to figure out a fix for the clothes line. My neighbor tried contacting them for the next several weeks without Douglas Tree Service answering or returning their messages. At one point, my neighbor said he was able to get them on the phone but they hung up once he identified himself. On November 30, 2022, my neighbor asked me to get involved again to ask Douglas Tree Service to come fix the damage. I have tried to contact them and left messages without them being returned as well. I hired this company because their website said they had general liability insurance and they had good reviews. I only want them to come fix the damage they caused.

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