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Business Profile

Rentals by Owner

The Villages of Lancaster Green

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rentals by Owner.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at an apartment with employee *****, and was explaining to her my situation. I was explaining how I don't have somethings that were needed for the application. She told me not to worry about it, and she would explain my situation to her employer. I had told her my story, and the reasoning behind why I lacked certain documents required for the rental application. She told me to fill out the application, and she would talk with her co workers about me. I filled out the application because of what ***** told me, otherwise I wouldn't of filled out the application. Now I lost my $35 application fee.

    Business Response

    Date: 03/08/2024

    Attached please find Villages of Lancaster Green's Response Letter to the above-referenced complaint filed by ***********************.

    Villages of Lancaster Green has agreed to refund the $35.00 **************** has disputed based on the denial of his application.

    I have also CC'ed the email **************** provided on his application, so he is aware that the $35.00 will be refunded.

    I hope this resolves the complaint

    Customer Answer

    Date: 03/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 30th I received a call from the manager that my daughter *************************** was suppose to move into the apartment that day. He did not hear from her so he called me because I was the emergency contact. I told him she had moved. He said he had a money order from her. I could pick it up. Then I get a call saying they would send it in the mail. I notified the office that I never received the money order. They said they had to notify corporate. This has me wondering what happen to the money order. It was for $400.00. It has been two months.It should not have taken two months to return the money order. My daughter never moved in. So what happen to the $400.00?

The Villages of Lancaster Green is NOT a BBB Accredited Business.

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