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Business Profile

Restaurants

Dunkin' Donuts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At Approximately 9:30 am I pulled up to the Dunkin Donuts. I noticed it was a rather long line in the drive thru. I turned into the parking lot and decided to park in go into the store. When I went to pull the door until entering it was locked. So I pulled in to the center line to attempt to pull into the drive thru at this point. I had to wait to make my turn for safety reasons of my car being into travel. Once I pulled up to the menu board I asked why was the inside closed being as though this was my first time at this location and I know the insides are usually opened. So once I asked that question the response I had received wasThen why dont you do to those other location. So I explained why would I do that after spending so much time in this drive thru already. The response should have been my apologies for the long wait this location inside is always closed etc. So the person who never identified themselves refused to take my order. The sole purpose was to feed my children. I then in return called the police which the employee mentioned he would do. The police came to the scene and informed me to contact the corporate office and have this matter escalated. Never in my life did I ever have this kind of experience at any other locations ever.

    Customer Answer

    Date: 05/01/2023

    Yes this is the marketplace where I experienced the issue. 

Dunkin' Donuts is NOT a BBB Accredited Business.

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